Faye Healey Goggins
Customer Service Representative
Macon,GA
Summary
Partnered with a dynamic enterprise that prioritizes customer-centric values and service excellence.
Dedicated to enhancing customer experiences and fostering community connections in Macon, Georgia.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Professional
World Financial Group - WFG
06.2024 - 12.2025
- Guided clients in selecting insurance options aligned with unique needs and financial objectives.
- Executed thorough policy reviews to guarantee optimal coverage and effective risk management.
- Formulated tailored financial strategies incorporating insurance solutions for client portfolios.
- Facilitated collaboration among team members to optimize service delivery and elevate client satisfaction initiatives.
Agent
Lincoln Heritage Life Insurance
06.2023 - 12.2023
- Supported individuals in navigating life insurance options to enhance financial security.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Field Organizer
Democratic Party of Georgia
06.2022 - 12.2022
- Facilitated voter registration initiatives, mobilizing volunteers for canvassing and phone banking efforts with Democratic Party of Georgia.
- Facilitated training sessions for volunteers on effective communication strategies for engaging registered voters through phone calls and door-to-door outreach.
- Facilitated volunteer engagement throughout primary and runoff election processes.
- Oversaw party office operations to ensure resource availability and functionality.
- Assisted party office operations by providing essential resources such as maps and information for canvassing and phone calls. Delivered laptops, water, snacks, and hand warmers to support team activities. Distributed literature to voters to enhance outreach efforts.
- Assisted teams in organizing tasks and schedules. Supported training initiatives for new employees. Managed daily operations to ensure smooth workflow.
Poll Worker
Board of Elections
05.2020 - Current
- Enhanced voter engagement by delivering exceptional support at polling stations. Contributed to a positive voting atmosphere through proactive assistance and provision of refreshments.
Title/Loan Closing Agent
Service Link, formally Lender Processing Services
06.2010 - 07.2012
- Compiled and organized essential paperwork to support clients in securing home refinancing options.
- Coordinated communication between buyers, sellers, and lenders to streamline transaction workflows.
- Implemented process improvements that enhanced efficiency in closing transactions by reducing turnaround times.
Education
Associate of Science - Secretarial Science
Bradford Business School
Pittsburgh, PA07.1977
Skills
- Organized and executed training sessions aimed at improving team competencies and expertise
- Crafted and executed innovative recruitment strategies aimed at enhancing talent acquisition processes
- Developed and nurtured partnerships with diverse stakeholders to support and strengthen collaborative efforts
- Customer service and assistance
- Flexibility
- Recordkeeping skills
- Documentation abilities
- Equipment preparation
- Policy adherence
- Information security
- Registration procedures
- Vote counting processes
- Voting procedures
- Training others
- Quick learner
- Dependability
- Insurance claims processing
- Excellent communication
- Organizational skills
Administrative support
Telephone and email etiquette
Attention to detail
Teamwork and collaboration
Detail-oriented
Active listening
Relationship building
Support services
Office equipment operation
Relocation - Description
God blessed my husband Chaz and me to relocate to my hometown of Macon, Georgia in 2018. We are so happy and willing to share our lives with our new community.
Timeline
Licensed Insurance Professional
World Financial Group - WFG
06.2024 - 12.2025
Agent
Lincoln Heritage Life Insurance
06.2023 - 12.2023
Field Organizer
Democratic Party of Georgia
06.2022 - 12.2022
Poll Worker
Board of Elections
05.2020 - Current
Title/Loan Closing Agent
Service Link, formally Lender Processing Services
06.2010 - 07.2012
Associate of Science - Secretarial Science
Bradford Business School