Kevin Ramos
Tucson,AZ
Summary
Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
2
2
years of professional experience
1
1
Certification
Work History
I.T Service Technician
Pima County
Tucson , AZ
2022.08 - Current
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Created and distributed new reports to interpret trends, resulting in increase in productivity.
- Conducted research on emerging technologies in support of system development efforts.
- Created and maintained user accounts for new hires or current employees.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Worked with cross-functional teams to develop strategies for improving overall process efficiency.
- Analyzed system logs to detect potential issues with computer systems.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Certification - Business Analytics Science
University of Arizona
Tucson, AZ2024-07
High School Diploma -
Desert View High School
Tucson, AZ2017-05
Skills
- User Training
- System Troubleshooting
- Customer Service
- Performance Improvement
- Multitasking and Organization
- Documentation And Reporting
- Written/Verbal Communication
- Installation and Repair
- MS Word, Excel, and Outlook
- Customer Support
- bilingual -Spanish
- Technical Writing
- Requirement gathering
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
Certification
- Introduction Of Information Technology
Timeline
I.T Service Technician
Pima County
2022.08 - Current
Certification - Business Analytics Science
University of Arizona
High School Diploma -
Desert View High School
- Introduction Of Information Technology
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