Summary
Overview
Work History
Skills
Education
Timeline
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Kevin Reilly

Philadelphia,PA

Summary

I am a forward-thinking professional with 15+ years experience in Transportation Operations & Logistics. A respected complex problem solver with a drive to identify cost reduction opportunities, process improvements and leading high performing teams.

Overview

16
16
years of professional experience

Work History

Sr. Customer Experience Partner

A.P. Moller -Maersk
09.2023 - Current
  • Successfully resolved customer issues related to export and import shipments, resulting in improved customer satisfaction ratings
  • Mobilized a follow-up system to ensure customer needs are met, leading to increased customer retention rates.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
  • Developed a comprehensive strategy for managing partner accounts in order to maximize profits and minimize expenses.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Worked cross-functionally to drive process improvement, optimizing internal operations.

Lead Vessel Processing Coordinator

Hamburg Sud
05.2012 - 09.2023
  • Achieved a 100% on-time sending of loading orders and hazardous paperwork for steamship vessels, ensuring smooth operations
  • Reduced errors in tracking and tracing loads on the rail, resulting in a 20% decrease in missed vessel cutos
  • Resolved port entry issues, resulting in a 15% decrease in container delays and improved overall terminal operations
  • Ensured 100% of additional terminal charges were recovered.

Intermodal Coordinator

Hamburg Sud
12.2007 - 05.2012
  • Responsible for dispatching export and import shipments to truckers
  • Tracking and dispatching loads via the railroads to ensure they arrive at their destination
  • Troubleshooting any issues drivers and dispatchers may have setting up delivery
  • Making sure all additional charges incurred are processed for payment.

Skills

  • Customer Service Driven
  • Microsoft Office
  • Critical Thinking
  • Data Analyst
  • Project Management
  • Strategic Planning
  • Operations Management
  • Supply Chain Operations
  • OSHA Compliance
  • Client Relations
  • Global Logistics
  • Transportation Planning
  • Logistics Analysis
  • Problem-Solving

Education

BACHELOR OF ARTS -

TEMPLE UNIVERSITY
05-2006

Timeline

Sr. Customer Experience Partner

A.P. Moller -Maersk
09.2023 - Current

Lead Vessel Processing Coordinator

Hamburg Sud
05.2012 - 09.2023

Intermodal Coordinator

Hamburg Sud
12.2007 - 05.2012

BACHELOR OF ARTS -

TEMPLE UNIVERSITY

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Kevin Reilly