Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Richards

La Mesa,CA

Summary

Born on 02/20/1988. Experienced customer service professional with a proven track record of delivering exceptional service and assistance. Skilled in handling inquiries, resolving issues, and ensuring a positive experience. Compassionate lead with a strong background in providing personalized care and support. Personable learning assistant with a solid background in providing support and assistance in classroom settings. Skilled in creating engaging lesson plans, providing one-on-one guidance, and dedicated to helping students succeed.

Overview

14
14
years of professional experience

Work History

Airport Ramp Agent

Unifi Delta
02.2025 - Current
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.

Care Giver

IHSS Public Authority
07.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Shipping associate

Amazon
10.2022 - 02.2025
  • Demonstrated strong attention to detail in packaging and labeling shipments for domestic and international delivery

Learning ambassador

Amazon
10.2022 - 02.2025
  • Led workshops for new employees, facilitating knowledge transfer and skills development
  • Collaborated with HR on learning initiatives, driving organizational development and employee engagement
  • Conducted one-on-one coaching sessions to enhance individual performance and professional development

Home care giver

DHS- Aging and people with disabilities
09.2018 - 10.2022
  • Assisted clients with daily activities such as grooming, medication reminders, and light housekeeping
  • Provided compassionate care to elderly individuals including meal preparation and companionship

Shipping Associate

Rite Aid Distribution center
01.2014 - 09.2018
  • Processed and packaged orders accurately and efficiently in fast paced shipping environment
  • Sorted, organized, and maintained inventory to ensure accurate and timely shipments

Youth Pastor

Solid Rock Baptist church
01.2011 - 01.2013
  • Led engaging youth group meetings, providing biblical teaching and mentorship
  • Organized fun and impactful youth retreats and mission trips

Education

Certificate - Scouting Foootball

The Scouting Academy
La Mesa, CA

Sports agent advisor -

Sports Management Worldwide
Portland, Or
04-2025

Skills

  • Problem Solver
  • Customer service
  • Time management
  • Conflict resolution
  • Shipping and receiving
  • Critical thinking
  • Relationship development
  • Organization
  • Working well people and customers
  • Problem-solving

Timeline

Airport Ramp Agent

Unifi Delta
02.2025 - Current

Care Giver

IHSS Public Authority
07.2024 - Current

Shipping associate

Amazon
10.2022 - 02.2025

Learning ambassador

Amazon
10.2022 - 02.2025

Home care giver

DHS- Aging and people with disabilities
09.2018 - 10.2022

Shipping Associate

Rite Aid Distribution center
01.2014 - 09.2018

Youth Pastor

Solid Rock Baptist church
01.2011 - 01.2013

Sports agent advisor -

Sports Management Worldwide

Certificate - Scouting Foootball

The Scouting Academy

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Kevin Richards