Arame Seck
Seatac,WA
Summary
Dynamic professional with proven expertise in baggage handling and safety procedures compliance, honed at Unifi Service and Amazon. Excelled in minimizing luggage damage and reducing flight delays through efficient cargo loading and teamwork. Skilled in security awareness and problem-solving, consistently enhancing operational efficiency and safety.
Also experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
I’am strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Airport Ramp Agent
Unifi Service
08.2023 - Current
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Checked cargo and baggage for security to meet TSA regulations.
Warehouse Associate
Amazon
03.2022 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in receiving, stocking and distribution of merchandise.
Customer Service Representative
Walmart
10.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor - Logistics And Supply Chain Management
IAM
Senegal08.2022
High School Diploma - Liberal Arts And Sciences
The Pedagogues
Senegal07.2019
Skills
- Security awareness
- Baggage handling
- Weather monitoring
- Dangerous goods handling
- Aircraft marshalling
- Safety procedures compliance
- Passenger assistance
- Ground support equipment operation
- Load planning
- Weight/balance loading
- Aircraft restocking
- Customer service
- Problem-solving
- Baggage tag checks
- Cargo equipment operation
- Logistics
- Materials handling and transport
- Warehouse logistics
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Airport Ramp Agent
Unifi Service
08.2023 - Current
Warehouse Associate
Amazon
03.2022 - 08.2023
Customer Service Representative
Walmart
10.2021 - 05.2023
Bachelor - Logistics And Supply Chain Management
IAM
High School Diploma - Liberal Arts And Sciences
The Pedagogues
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