Kevin Rivera Nieves
Royse City
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster & Claims Manager
Alacrity Solutions
Dallas
08.2017 - Current
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated settlement of claims with claimants, public adjusters, construction contractors, and attorneys to ensure fair outcomes.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Worked under contract for various insurance carriers including but not limited to State Farm, Liberty Mutual, AllState, and Travelers Insurance Co.
Field Claims Adjuster & Claims Manager
The Best Claims Solutions
Dallas
11.2022 - 01.2024
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Calculated and authorized payment of claims within designated authority level.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Worked under contract for various insurance carriers including but not limited to State Farm, Liberty Mutual, AllState, and Travelers Insurance Co.
Claims Manager
Alacrity Solutions
Dallas
01.2021 - 11.2022
- Developed, monitored, and oversaw key performance indicators for claims department, driving improvements in processing times and customer satisfaction.
- Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
- Trained new team members on policies and procedures for claims handling.
- Collaborated with quality team regarding quality assurance reviews.
- Worked under contract for various insurance carriers including but not limited to State Farm, Liberty Mutual, AllState, and Travelers Insurance Co.
Insurance Claims Field Team Manager
Qa Claims
Dallas
02.2024 - 12.2024
- Facilitated workshops on effective communication and teamwork strategies.
- Mentored junior trainers on best practices and instructional techniques.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Implemented quality control measures to maintain high service levels in operations.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
Property Field Adjuster
Qa Claims
Dallas
03.2025 - 09.2025
- Prepared detailed reports documenting findings and recommendations for claims processing.
- Visited the scene of loss and documented damage through photographs, measurements and sketches.
- Inspected residential dwellings for signs of fraud involving false claims filed against insurers.
- Analyzed estimates of repair costs prepared by contractors or homeowners.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Education
High School Diploma -
Lewisville High School
Lewisville, TX08-2012
Some College (No Degree) - Aircraft Piloting And Navigation
Dallas Flight Center
Caddo Mills, TXSome College (No Degree) -
Texas State Technical College - Waco
Waco, TXSkills
- Attention to Detail
- Analytical Thinking
- Supervision and leadership
- Friendly, Positive Attitude
- Multitasking
- Customer Service
Certification
- Licensed in more than 20 states (all lines adjusting) to adjust property claims, commercial, residential, and auto.
- Student pilot license obtained in 2023 and currently working on finishing the rest of my pilot certifications/ratings.
- Band member (drummer) of the Chester Rushing Band; signed with Epochal Artist Records from 2013 - 2018.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Property Field Adjuster
Qa Claims
03.2025 - 09.2025
Insurance Claims Field Team Manager
Qa Claims
02.2024 - 12.2024
Field Claims Adjuster & Claims Manager
The Best Claims Solutions
11.2022 - 01.2024
Claims Manager
Alacrity Solutions
01.2021 - 11.2022
Independent Insurance Adjuster & Claims Manager
Alacrity Solutions
08.2017 - Current
High School Diploma -
Lewisville High School
Some College (No Degree) - Aircraft Piloting And Navigation
Dallas Flight Center
Some College (No Degree) -
Texas State Technical College - Waco
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