Scott Moser
Darrington,Washington
Summary
Results-driven claims professional with strong background in assessing, investigating, and resolving complex claims. Skilled in providing accurate evaluations, negotiating settlements, and managing multiple cases efficiently. Known for strong collaboration, adaptability, and commitment to delivering high-quality outcomes. Reliable team player with keen focus on client satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
Independent Claims Adjuster
SC Moser Appraisals, LLC
Darrington, Washington
09.2025 - Current
- Evaluated and processed auto insurance claims to ensure compliance with company policies.
- Communicated effectively with clients to gather necessary information for claim assessments.
- Conducted thorough investigations, including site visits and interviews, to validate claims accuracy.
- Collaborated with repair shops to obtain repair estimates and timelines for claim resolution.
- Documented findings in detailed reports, ensuring transparency and clarity for stakeholders.
- Maintained up-to-date knowledge of industry regulations and best practices for claims handling.
- Developed expertise in specialized areas such as total loss calculations or complex mechanical issues related to auto damage,.
- Inspected Boats, watercrafts, auto & light trucks, RV's, Motorcycles
Estimator
Number 1 Automotive Body Repair
06.2025 - 09.2025
- Evaluated vehicle damage to determine repair costs and necessary parts
- Collaborated with insurance adjusters to expedite claims processing
- Prepared detailed estimates using industry-standard software tools
- Communicated repair timelines effectively to customers and stakeholders
- Developed knowledge of automotive repair processes and materials
- Adapted quickly to new technologies and estimating techniques
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Estimator
RPM Performance
02.2022 - 06.2025
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Physical Damage Senior Field Claims Adjuster
American Family Insurance Company
05.2012 - 02.2022
- Evaluated claims to determine coverage and liability under policy terms.
- Conducted thorough investigations, gathering evidence and interviewing claimants to assess damages.
- Collaborated with insurance agents to resolve complex claims and provide exceptional customer service.
- Developed recommendations for settlement amounts based on comprehensive analysis of claim files.
- Trained junior adjusters on best practices in claims processing and customer engagement techniques.
- Provided clear explanations to clients regarding complex policy terms, ensuring they felt informed and confident throughout the claims process.
- Supported company growth by mentoring new hires in field adjusting best practices and procedures.
- Streamlined workflow processes by effectively prioritizing assignments based on urgency and complexity levels.
- Efficiently managed a high volume of daily claims without compromising quality or customer service standards.
Education
High School Diploma -
Bella Vista H.S.
Fair Oaks, CA06.1983
Senior Claims Law Associate- Silver Level - Automobile Policy And Property & Casualty
AEI Claims Law
Basking Ridge, NJ10.2025
Skills
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Insurance law
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Claims processing
- Caseload management
- Washington claims adjuster license
- CCCone
- Mitchell
- Audatex
Timeline
Independent Claims Adjuster
SC Moser Appraisals, LLC
09.2025 - Current
Estimator
Number 1 Automotive Body Repair
06.2025 - 09.2025
Estimator
RPM Performance
02.2022 - 06.2025
Physical Damage Senior Field Claims Adjuster
American Family Insurance Company
05.2012 - 02.2022
High School Diploma -
Bella Vista H.S.
Senior Claims Law Associate- Silver Level - Automobile Policy And Property & Casualty
AEI Claims Law