Kevin Robinson
Relationship Experience
Lake Hiawatha,NJ
Summary
Polite and professional customer/member relationship manager successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Contact Center Advisor
Visions Federal Credit Union
06.2022 - Current
- Interact with current and prospective members to establish, build, and/or enhance business relationships
- Promptly and professionally service inbound calls, maintaining high member satisfaction
- Proactively advocate for Credit Union products, offerings, and services
- Conduct needs assessments for various consumer loans and adhere to underwriting requirements
- Handle a variety of accounts such as IRAs and CDs and process death claims.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Responded to customer calls and emails to answer questions about products and services
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Assistant Branch Manager
Financial Resources Federal Credit Union
08.2021 - 06.2022
- Ensured all approved loans were closed accurately
- Coached branch team in cross-selling products and services
- Developed high-performing sales and service team members
- Identified and addressed staff development needs.
Relationship Specialist
Affinity Federal Credit Union
01.2015 - 10.2019
- Used listening skills to detect financial needs requiring additional attention
- Awarded title and recognition as branch loan captain for being detail-oriented
- Received company-wide recognition for exceptional customer service.
Education
Bachelor's Degree in Business - Business Administration
Cambridge College
Boston, MA 09.2018 - 06.2021
Associate in Science in Business Administration - Finances
New England College of Business
Boston 10.2012 - 08.2018
Skills
Proficient in Microsoft Office and MacExcellent communication and writing skillsAbility to meet deadlinesDedicated to providing exceptional customer serviceDetail-oriented
Workforce Management
Data Entry
Customer Relationship Management
Payment Processing
Customer Service
Gathering Information
Inbound Phone Call Management
Customer Communications
Communicating With Clients
Logging Call Information
Verbal and Written Communication
Certification
Notary Public, New Jersey, 2384702, 946841
Timeline
Contact Center Advisor
Visions Federal Credit Union
06.2022 - Current
Assistant Branch Manager
Financial Resources Federal Credit Union
08.2021 - 06.2022
Bachelor's Degree in Business - Business Administration
Cambridge College
09.2018 - 06.2021
Relationship Specialist
Affinity Federal Credit Union
01.2015 - 10.2019
Associate in Science in Business Administration - Finances
New England College of Business
10.2012 - 08.2018