Kevin Robinson
Relationship Experience
Lake Hiawatha,NJ
Summary
Polite and professional customer/member relationship manager successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Contact Center Advisor
Visions Federal Credit Union
06.2022 - Current
- Interact with current and prospective members to establish, build, and/or enhance business relationships
- Promptly and professionally service inbound calls, maintaining high member satisfaction
- Proactively advocate for Credit Union products, offerings, and services
- Conduct needs assessments for various consumer loans and adhere to underwriting requirements
- Handle a variety of accounts such as IRAs and CDs and process death claims.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Responded to customer calls and emails to answer questions about products and services
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Assistant Branch Manager
Financial Resources Federal Credit Union
08.2021 - 06.2022
- Ensured all approved loans were closed accurately
- Coached branch team in cross-selling products and services
- Developed high-performing sales and service team members
- Identified and addressed staff development needs.
Relationship Specialist
Affinity Federal Credit Union
01.2015 - 10.2019
- Used listening skills to detect financial needs requiring additional attention
- Awarded title and recognition as branch loan captain for being detail-oriented
- Received company-wide recognition for exceptional customer service.
Education
Bachelor's Degree in Business - Business Administration
Cambridge College
Boston, MA 09.2018 - 06.2021
Associate in Science in Business Administration - Finances
New England College of Business
Boston 10.2012 - 08.2018
Skills
Proficient in Microsoft Office and Macundefined
Certification
Notary Public, New Jersey, 2384702, 946841
Timeline
Contact Center Advisor
Visions Federal Credit Union
06.2022 - Current
Assistant Branch Manager
Financial Resources Federal Credit Union
08.2021 - 06.2022
Bachelor's Degree in Business - Business Administration
Cambridge College
09.2018 - 06.2021
Relationship Specialist
Affinity Federal Credit Union
01.2015 - 10.2019
Associate in Science in Business Administration - Finances
New England College of Business
10.2012 - 08.2018
Notary Public, New Jersey, 2384702, 946841
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