Kevin Robles
Irving
Summary
Versatile and achievement-oriented professional with background in technology, including roles at McCollister's and Samsung Electronics. Excelled in computer reimaging, system refurbishment, and problem-solving, significantly enhancing operational efficiency. Demonstrated expertise in PC, cellphone, and printer repair, coupled with exceptional training skills. Proven ability to improve workflow and device functionality, showcasing a blend of technical proficiency and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Computer Technician
McCollister's Logistics Group
07.2024 - 11.2024
- Performed reimaging of AT&T's desktops and laptops to improve their functionality.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Server Technician
SMS InfoComm
12.2023 - 03.2024
- Proactively monitored Nvidia GPU's server health, identifying potential issues before they escalated into more significant problems.
- Configured and maintained Linux operating system installations, updates, and troubleshooting to support AI server operations.
- Entered tickets into ServiceMe data tools.
Bounce Quality Analyst/Technician
Samsung Electronics
04.2019 - 09.2023
- Received bounce defect cases from UbreakIfix for devices that could not be repaired.
- Diagnosed and resolved ticket issues IW & OW defect devices in RSI/SEA department
- Prepared and emailed detailed Excel format report to SEA documenting bounce cases, such as cellphones, samsung watches, and tablets.
- Repaired & troubleshoot label printers, cellphones, and computers, coordinating with IT specialists for Hotswaps.
Machine Operator
Plastipak Packaging Inc.
09.2014 - 11.2018
- Set up empty bottles and adjusted equipment, properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Manually strapped and wrapped pallets upon completion to ensure secure packaging.
Education
High School Diploma -
Skyline Raiders High School
7777 Forney Rd, Dallas, TX 7522705-2012
Skills
- Computer reimaging
- Technology assembly
- PC, Cellphone and Printer repair
- Computer Hardware & Software
- Excel, Outlook & Powerpoint
- Machine Operation
Certification
QA Analyst - TestPro certificate | Computer Technician - Hemmersbach certificate
Timeline
Computer Technician
McCollister's Logistics Group
07.2024 - 11.2024
Server Technician
SMS InfoComm
12.2023 - 03.2024
Bounce Quality Analyst/Technician
Samsung Electronics
04.2019 - 09.2023
Machine Operator
Plastipak Packaging Inc.
09.2014 - 11.2018
QA Analyst - TestPro certificate | Computer Technician - Hemmersbach certificate
High School Diploma -
Skyline Raiders High School
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