Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN ROGERS

Seattle

Summary

An accomplished professional with a strong background in customer service and management seeking to find an opportunity that not only utilizes existing skills but also provides a platform for growth and advancement. Seeking to bring expertise in delivering exceptional customer experiences, building and leading high-performing teams, and implementing strategies to optimize operational efficiency and drive business success.

Overview

12
12
years of professional experience

Work History

Concessions Manager

Sodexo Live!
10.2023 - Current
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Analyzed and controlled inventory
  • Assisted in creating a new hospitality standard throughout the venue, raising Food and Beverage scores from 26th to 5th in Major League Baseball
  • Responsible for all Point of Sale functions including menuboards and maintaining correct pricing
  • Creating new items in inventory system to keep Cost of Goods and inventory accurate and up to date
  • Worked closely with Environmental Health and Safety team to maintain above average health scores

Beverage Manager

Starr Restaurants El Vez Fort Lauderdale
12.2022 - Current
  • Responsible for scheduling bar staff for all shifts
  • Orders all beverage products for high-volume restaurant, with breakfast, lunch, and dinner service
  • Maintains beverage controls with bi weekly and monthly inventories
  • Plans, designs, implements new menu items
  • Plans and implements strategies to deplete dead stock items in order to generate revenue
  • Enters and manages payroll and tip distribution for all restaurant employees
  • Conducts staff trainings on beer, wine and spirits
  • Managed all day-to-day operations within budgeted guidelines
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
  • Designed beverage menus

Beverage Manager

Levy Restaurants, Mercedes Benz Stadium
07.2016 - 11.2022
  • Maintained cost controls and provided optimal coverage to meet business needs without sacrificing quality
  • Responsible for staffing, stocking, and servicing over 35 beverage locations for events with up to 65,000 guests
  • Managed inventory controls utilizing Quest and Birch Street operating systems
  • Tracked, processed, and submitted employee payroll and benefits
  • Streamlined hiring processes to best optimize team success
  • Lead research and development of custom menu and beverage station items on regular basis

Asst. Manager

Three Taverns Craft Brewery
04.2016 - 07.2016
  • Managed day to day operations of brewery Taproom
  • Managed brewery staffing, payroll, and oversaw daily inventory production
  • Reconciled daily financial receipts and managed bar room staff
  • Responsible for advertising, marketing, and customer development

Bartender/Tour Guide/Cellarman

Funky Buddha Brewery
11.2013 - 03.2016
  • Guided groups of up to 20 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Education

High School Diploma -

St. Thomas Aquinas High School
05.2009

Santa Fe Community College

Skills

  • Leadership
  • Interpersonal Communication
  • Employee Scheduling
  • Employee Training
  • Customer Service
  • Inventory Management
  • Time Management
  • Quest
  • Birch Street
  • Microsoft Suite

Timeline

Concessions Manager

Sodexo Live!
10.2023 - Current

Beverage Manager

Starr Restaurants El Vez Fort Lauderdale
12.2022 - Current

Beverage Manager

Levy Restaurants, Mercedes Benz Stadium
07.2016 - 11.2022

Asst. Manager

Three Taverns Craft Brewery
04.2016 - 07.2016

Bartender/Tour Guide/Cellarman

Funky Buddha Brewery
11.2013 - 03.2016

Santa Fe Community College

High School Diploma -

St. Thomas Aquinas High School

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