Kevin Rook
Memphis,TN
Summary
Experienced Information Technology Supply Chain Manager well-versed in Lawson, ServiceNow, EPIC Rollouts and SDLC methodologies. Forward-thinking and strategic leader with 30 years of experience in IT Healthcare Supply Chain environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Information Technology Procurement Manager
Baptist Memorial Healthcare Corporate
08.2016 - 04.2023
- Extensive experience in IT Healthcare Supply Chain (SDLC)
- Extensive Lawson experience within IT Healthcare environment.
- Assisted with building CMDB in new ServiceNow rollout.
- Created and implemented database designs and data models in Sharepoint.
- Integral part of Epic rollout to system.
- Interviewed, hired, trained and mentored 7 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Closely collaborated with project members to identify and quickly address problems.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Wrote policy, procedure and manuals governing internal IT use.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Information Technology Logistics Supervisor
Baptist Memorial Healthcare Corporate
02.2006 - 08.2016
- Extensive experience in IT Healthcare Supply Chain (SDLC)
- Extensive Lawson experience within IT Healthcare environment.
- Created and implemented database designs and data models in Sharepoint.
- Integral part of Epic rollout to system.
- Configured hardware, devices and software to set up work stations for employees.
- Oversaw IT department operations and training.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Closely collaborated with project members to identify and quickly address problems.
- Worked effectively in fast-paced environments
Education
Microsoft 365 Certified Modern Desktop Administrat -
Lab Four Professional Development Center
Memphis, TN07.2023
No Degree - Cisco Certified Entry Networking Technician
Southwest Tennessee Community College
Memphis, TN05.2010
High School Diploma -
Frayser Assembly Christain School
Memphis, TN05.1994
Skills
- Operational Efficiency
- Tracking Metrics
- Lawson
- ServiceNow
- SDLC
- Computer Hardware Knowledge
- Diagnosis and Troubleshooting
- Technical Documentation
Timeline
Information Technology Procurement Manager
Baptist Memorial Healthcare Corporate
08.2016 - 04.2023
Information Technology Logistics Supervisor
Baptist Memorial Healthcare Corporate
02.2006 - 08.2016
Microsoft 365 Certified Modern Desktop Administrat -
Lab Four Professional Development Center
No Degree - Cisco Certified Entry Networking Technician
Southwest Tennessee Community College
High School Diploma -
Frayser Assembly Christain School
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