Summary
Work History
Education
Skills
Timeline
Generic
Kevin Roth

Kevin Roth

Olmsted Township,Ohio

Summary

Knowledgeable and dedicated customer service professional with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with passion for developing relationships, and cultivating a growing business.

Work History

Customer Service & Sales / Production Manager

Pavlin's Yard Maintenance, Inc.
North Royalton, OH
03.2018 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection.
  • Prepared 50 proposals per month to submit to clients and secure new business. Reviewed work for quality & compliance with company standards and design specifications.
  • Identified and implemented cost saving measures within the company to help reduce maintenance costs, improve productivity, and increase profitability by $20k+
  • Led technology selection and rollout. Identified computer, network, and security monitoring system issues. Performed troubleshooting and repairs.

Landscaping Crew Leader

Pavlin's Yard Maintenance, Inc.
North Royalton, OH
04.2010 - 03.2018
  • Identified tools, machinery and personnel required for installation of landscaping projects.
  • Supervised landscaping teams up to 10 persons, installing and maintaining lawns, shrubs, landscape lights, sprinklers, pavers, and other outdoor features.
  • Operated landscaping equipment with focus on safety.
  • Monitored weather conditions, and adapted daily plans according to weather, staffing levels and client needs.

Carpenter's Helper

Berzin's Home Maintenance
Brooklyn Heights, OH
10.2004 - 04.2010
  • Completed framing, drywall, painting, trim, flooring, and cabinetry installations.

Desktop Support Technician

Hal-Com, Inc.
Cleveland, OH
02.2001 - 07.2004
  • Installed, configured and maintained computer systems and network connections.

Level 2 Technician

XS Electronics
Berea, OH
07.1999 - 02.2001
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Inside Sales Representative

Rtsystems, Inc.
Mentor, OH
10.1995 - 07.1999
  • Identified new business opportunities through cold calling, networking, and marketing.
  • Developed new revenue opportunities through personal computer and laser printer repair.

Floating Store Manager

Super Shops, Inc
Parma, OH
03.1991 - 10.1995
  • Responsible for all aspects of store operation during transitions between Store Managers.
  • Identify and resolve leadership/employee performance issues. Train staff to increased future success.
  • Established technique to expand service offerings by performing balancing on specialized truck wheels using existing equipment in 186 stores nationwide.

Education

Automotive Technologies Certificate - Automotive Technology

Polaris Career Center
Cleveland, OH
06.1989

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
06.1989

Skills

  • Strong Communication and Interpersonal Skills
  • Conflict and Dispute Resolution
  • Repair Documentation
  • Customer Order Fulfillment
  • Shipping and Receiving
  • Product and Service Sales
  • Critical Thinking
  • Effective Listening

Timeline

Customer Service & Sales / Production Manager

Pavlin's Yard Maintenance, Inc.
03.2018 - Current

Landscaping Crew Leader

Pavlin's Yard Maintenance, Inc.
04.2010 - 03.2018

Carpenter's Helper

Berzin's Home Maintenance
10.2004 - 04.2010

Desktop Support Technician

Hal-Com, Inc.
02.2001 - 07.2004

Level 2 Technician

XS Electronics
07.1999 - 02.2001

Inside Sales Representative

Rtsystems, Inc.
10.1995 - 07.1999

Floating Store Manager

Super Shops, Inc
03.1991 - 10.1995

Automotive Technologies Certificate - Automotive Technology

Polaris Career Center

High School Diploma -

Olmsted Falls High School
Kevin Roth