Kevin Rustia
San Jacinto,CA
Summary
Certified IT Support Specialist with hands-on experience supporting end users, maintaining desktop hardware, imaging systems, and managing inventory. Proficient in Windows 10/11 environments, troubleshooting peripherals, and software deployment. Also trained in fast paced warehouse environments in management and direct 'on the floor work. Adept at working independently or within a team to resolve technical issues and ensure operational continuity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
PNAI LLC
11.2022 - Current
- Provided technical support for small business systems and a website, resolving customer issues and internal bugs
- Maintained and updated inventory on e-commerce platforms
- Assisted in troubleshooting POS hardware and supported daily tech operations
- Supported warehouse and front-line operations during high-traffic periods
- Worked in public events as Store Associate during short-staff days
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
Warehouse Technician
Big 5 Sporting Goods
06.2021 - 09.2022
- Managed inventory systems and coordinated with logistics to ensure timely hardware delivery
- Assisted with internal equipment handling and packaging, often lifting 50+ lbs.
- Developed attention to detail and physical setup skills applicable to classroom hardware prep
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Warehouse Operator
Amazon Inc
Beaumont, CA
07.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and delivery areas.
- Scanned hundreds of items into Amazon Store Database each day.
- Shipped and packaged hundreds of items for Amazon Delivery team
Education
Bachelor of Science - Computer Science(Incomplete)
California State University, Long Beach
Long Beach, CA05-2021
Skills
- Hardware Support: PC/laptop builds, IPhone troubleshooting, Printer and office management
- Software: Windows 10/11, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Zoom, Chrome OS
- Tools & Platforms: Microsoft 365, WDS (Windows Deployment Services), Remote Desktop, Google Admin
- Networking: IP addressing, basic cabling, connectivity troubleshooting
- Other: Software imaging, help desk ticketing systems, inventory tracking, customer service, System Diagnostics
Certification
CompTIA A+ Certified
Verified: CompTIA Verification Link
Valid: March 2025 – March 2028
Timeline
IT Support Specialist
PNAI LLC
11.2022 - Current
Warehouse Technician
Big 5 Sporting Goods
06.2021 - 09.2022
Warehouse Operator
Amazon Inc
07.2020 - 11.2020
Bachelor of Science - Computer Science(Incomplete)
California State University, Long Beach
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