Kevin Johnson
Fredericksburg,Virginia
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
27
years of professional experience
Work History
Manager/Transportation Supervisor
United Parcel Service Mail Innovation (UPSMI)
09.2020 - Current
- Efficiently Organized and oversaw transfer of mail via 7 air lanes and 5 ground lanes daily by coordinating personnel and developing efficient routes and workload schedules.
- Monitored and communicated monthly financial performance of facility with gross revenue of over $4 million per month.
- Lead operations and support functions in maintaining alignment with the four basic perspectives of the balanced scorecard (i.e., financial, people, customer, and internal business processes)
- Managed facility operations to guarantee optimal performance by overseeing staffing requirements, tracking production statistics, coordinating long and short-term planning initiatives, ensuring adherence to UPS regulatory policies, and staying informed about U.S. compliance standards.
- Managed all aspects of mail receiving, processing, sorting, and shipping operations
- Coordinated facility administrative activities and managed services for Mail Innovations (MI) customers
- Collaborated with the Operations Supervisor to establish and maintain performance standards and safety protocols
- Provided leadership and oversight for Office Supervisors, part-time supervisors, Operations Specialists, and Billing Specialists
- Facilitated the coordination and management of carrier activities
- Analyzed and coordinated high dollar customer requests for quote (RFQ) among carriers
- Working with sales team, enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
United Parcel Service (UPS)
11.2015 - 09.2020
- Managed a team of 25 employees
- Identified potential customer growth opportunities.
- Conducted employee safety training sessions
- Streamlined training procedures resulting in increased efficiency and productivity of newly hired personnel
- Conducted thorough investigations on lost and damaged package claims.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Package Car Driver
United Parcel Service (UPS)
08.2014 - 11.2015
- Exhibited strong organizational skills delivering over 200 stops per day while maintaining accurate records of delivered packages, vehicle maintenance logs, and fuel expenses.
- Strengthened relationships with customers by establishing rapport and fostering trust during daily interactions.
- Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
- Maintained excellent safety record with 0 accidents and 0 injuries through careful driving and adherence to company policies.
Senior Vice President for Public Policy
ZERO – The End of Prostate Cancer (formerly National Prostate Cancer Coalition)
03.2007 - 08.2014
- Increased funding for prostate cancer research by successfully negotiating amendments that added $16 million in FY 2011 and $10 million in FY 2014 to House Department of Defense bill
- Spearheaded the initiation and successful adoption of a House Resolution focused on raising awareness about Prostate Cancer in September 2010
- Increased funding for the annual ZERO Prostate Cancer Summit from $50,000 to $180,000
- Significantly grew the number of participants attending the annual ZERO Prostate Cancer Summit, increasing from just 30 individuals in 2007 to an impressive total of over 250 people by the year 2012
- Dramatically expanded advocate roster from 700 to surpassing 3000
- Implemented successful approaches to build support from both Members of Congress and the prostate cancer community towards organizational goals
- Successfully increased funds through targeted campaigns.
- Managed Congressional relations and communications.
Director of Federal Business Development
Sciperio, Incorporated
01.2005 - 08.2006
- Increased Appropriations award to $2.5 million in FY2006 from $1.4 million in FY2005
- Established Washington, DC-based operations for purposes of business development with private sector and the federal government
- Expanded corporate outreach and initiated contact with national and international companies as potential partners
- Established relationships with staff members from the Committees on Appropriations, Homeland Security, Government Reform and Rules
- Managed consultant team who assisted with federal grant proposals, contact with federal agency officials and Members of Congress and their staffs
- Researched and advised CEO regarding all potential federal business opportunities including but not limited to federal grants, Congressional appropriations and other Congressional prerogatives, and business partnership opportunities
- Advised CEO and other company executives on all legislative and regulatory actions with potential impact on company.
Legislative Director
The Honorable Ernest J. Istook (OK-05)
03.2001 - 01.2005
- Top Secret Security Clearance
- Managed legislative office with 5 staff
- Screened 200 annual appropriations requests from constituents and other outside groups, and coordinated staff recommendations to the Member
- Created a system of tracking annual appropriations requests and actions taken.
Staff Assistant
United State Senate Committee on Appropriations
03.1997 - 03.2001
- Responsible for the management of accounts pertaining to the Social Security Administration, Corporation for Public Broadcasting, and other associated agencies, alongside offering assistance on additional Departmental accounts.
- Monitored legislative updates for both House and Senate Appropriations and Authorization bills.
- Assisted in hearing preparations for the chairman, ensuring relevant background information was available
- Ensured accuracy and clarity in edited hearing transcripts.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
Education
Bachelor of Arts - History
George Mason University
Fairfax, VA08.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
Timeline
Manager/Transportation Supervisor
United Parcel Service Mail Innovation (UPSMI)
09.2020 - Current
Supervisor
United Parcel Service (UPS)
11.2015 - 09.2020
Package Car Driver
United Parcel Service (UPS)
08.2014 - 11.2015
Senior Vice President for Public Policy
ZERO – The End of Prostate Cancer (formerly National Prostate Cancer Coalition)
03.2007 - 08.2014
Director of Federal Business Development
Sciperio, Incorporated
01.2005 - 08.2006
Legislative Director
The Honorable Ernest J. Istook (OK-05)
03.2001 - 01.2005
Staff Assistant
United State Senate Committee on Appropriations
03.1997 - 03.2001
Bachelor of Arts - History
George Mason University
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