Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Garcia Mesa

Hialeah,FL

Summary

Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Estetician

aesthetics by Lucia
Kendall, FL
09.2023 - 09.2023
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments.
  • Eliminated or reduced appearance of fine lines and spots with appropriate products.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use.

Sales Associate

Salesforce
Doral, FL
10.2022 - 06.2023
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Obtained signatures for financial documents and internal and external invoices.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers find specific products, answered questions and offered product advice.

Manager Dr Cleaner

krystal cleaners
Hialeah, FL
04.2021 - 08.2022
  • Fostered positive employee relationships through communication, training and development coaching.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Conducted root causes analysis to develop corrective action plans.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Personal Banker

Intesa San Paolo Bank
Torino, Italia
02.2015 - 03.2019
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Assisted and advised customers on using online and mobile banking systems.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Used currency-counting machine to count currency and received checks.

Commercial import/Export Manager

Commercial Metals Co
torino, italia
2012 - 2014
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.

Education

High School Diploma -

Nouvelle Institute
Miami, FL
09.2023

Master of Science -

Communication Science
Italia
06.2016

High School Diploma -

International Linguistic
Italia
07.2012

Skills

Outstanding Client Care

  • Cellulite Treatments
  • Infection Control
  • LED Light Therapy
  • Detox Body Wraps
  • Skin Rejuvenation
  • Advanced Facials Specialist
  • Social Media Marketing
  • HydraFacials
  • Product Promotions
  • Soft Wax Expert
  • Hydrating Body Wrap Procedures

Timeline

Estetician

aesthetics by Lucia
09.2023 - 09.2023

Sales Associate

Salesforce
10.2022 - 06.2023

Manager Dr Cleaner

krystal cleaners
04.2021 - 08.2022

Personal Banker

Intesa San Paolo Bank
02.2015 - 03.2019

Commercial import/Export Manager

Commercial Metals Co
2012 - 2014

High School Diploma -

Nouvelle Institute

Master of Science -

Communication Science

High School Diploma -

International Linguistic

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Veronica Garcia Mesa