Kevin Sanchez
Pampa,TX
Summary
Diligent and hardworking professional with a strong commitment to excellence, a relentless work ethic, and a proactive approach to challenges. Throughout my career, I have consistently demonstrated a keen willingness to learn and adapt to new environments, showcasing versatility and a dedication to professional growth. Dependable and trustworthy, I take pride in maintaining the highest standards of integrity and ethical conduct in all aspects of my work.
Robust time management skills have been a cornerstone of success, allowing efficient prioritize tasks and meet deadlines without compromising on quality. Whether working independently or collaboratively within a team, I bring a sense of accountability and reliability to every project.
With a reputation for perseverance and a genuine passion for continuous improvement, I am not only committed to meeting expectations but exceeding them. Eager to contribute strong work ethic, enthusiasm for learning, and unwavering integrity to a dynamic and forward-thinking organization poised for growth.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Resound Networks
2021.10 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to Resound technical support needs.
Floorhand, Work Rig
Patterson UTI Drilling
2021.01 - 2021.09
- Kept equipment working properly with regular upkeep and planned preventive maintenance.
- Determined accurate angles and depths before drilling or giving instructions.
- Operated drilling rigs and inspected before and after use to maintain functionality and safety.
- Kept close eye on gauge readouts and listened to machinery to assess current conditions and adjust settings.
- Maintained machinery, tools and vehicles in good working order to prevent unnecessary operational delays.
- Carried out general manual labor activities to aid site productivity.
Sales Associate
Hibbett Sporting Goods
2020.08 - 2020.12
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Lifeguard
City Of Pampa City Hall
2019.05 - 2019.08
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
Waiter
The Plaza Restaurant
2018.04 - 2019.04
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
No Degree - Engineering (Pre-Engineering)
Wayland Baptist University
Plainview, TX05.2025
Associate of Science - Stem
New Mexico Highlands University
Las Vegas, NM05.2025
Skills
- Attention to detail
- Customer Service
- Communication
- Very active
- Flexibility
- Patient
- Time Management
- Active Listening
- Conflict Resolution
Additional Information
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Resound Networks
2021.10 - Current
Floorhand, Work Rig
Patterson UTI Drilling
2021.01 - 2021.09
Sales Associate
Hibbett Sporting Goods
2020.08 - 2020.12
Lifeguard
City Of Pampa City Hall
2019.05 - 2019.08
Waiter
The Plaza Restaurant
2018.04 - 2019.04
No Degree - Engineering (Pre-Engineering)
Wayland Baptist University
Associate of Science - Stem
New Mexico Highlands University
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