Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kevin Santoya

Los Angeles,CA

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Parking Enforcement Officer

Culver City Police Department
Culver City , CA
11.2023 - Current
  • Enforces parking regulations by foot and vehicle patrols.
  • Issues parking and municipal code citations.
  • Assists in the identification and removal of abandoned or illegally parked vehicles.
  • Arranges for towing and impounding of vehicles for unpaid parking tickets.
  • Observes and impounds reported stolen or wanted vehicles, reports inoperative traffic signals and parking meters, and inadequate street and parking zone painting.
  • Ensures that parking enforcement vehicles and equipment are properly maintained and utilized.
  • Uses handheld computer and two-way radio.
  • Assists at traffic accidents or at crime scenes as needed. Directs traffic.
  • Read and interpret Penal Code and City ordinances.
  • Accurately observe events, making sound judgments, and firmly enforce ordinances and regulations.
  • deal tactfully and effectively with people.
  • Communicate effectively in both verbal and written form
  • Keep records
  • Demonstrate patience and emotional control.
  • Read a map and give directions.
  • Make decisions and act promptly on them.
  • Enforce authority yet stay within limits of authority.

Signal Support Specialist (25U)

California Army National Guard
Los <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Alamitos</span>, CA
11.2023 - Current
  • Maintain radio and data distribution systems
  • Perform signal support functions and technical assistance for computer systems
  • Provide technical assistance and training for local-area networks
  • Maintain equipment, terminal devices, assigned vehicles and power generators.
  • Set up and operate specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
  • Installed, operated, and maintained radio, data, communication systems.
  • Troubleshot problem areas in communications networks.

Community Service Officer

Culver City Police Department
Culver City, CA
06.2022 - 11.2023
  • Assigned, investigates minor incidents such as petty theft, lost and found property, missing person, property damage traffic accidents, City ordinance violations, and abandoned vehicles.
  • Engaged in routine activities such as ordering and picking up supplies, conducting data searches, informing victims of case status.
  • Participated in routine crime prevention tasks such as public awareness programs and park, school and neighborhood security checks.
  • Prepared clear, concise, accurate and thorough reports as required.
  • Performed other police support work as assigned such as manning public desks and phones, fingerprinting, varied office work, inputting data to automated files by data processing terminals, and jail duties.
  • Responded to radio calls such as injury/non-injury traffic collisions to provide traffic control while assigned to the Parking enforcement unit.
  • At the direction of the Parking Enforcement Unit, I enforced parking regulations by foot and vehicle, issued parking and municipal code citations.
  • Collected and counted money received from the parking meters; makes minor repairs on meters.
  • Assist in community based events supported by Department personal.

Park Ranger

City of Torrance Community Services Department
Torrance, CA
06.2021 - 06.2022
  • Responsible for patrolling the Parks in the City of Torrance to ensure that they are safe and secure for the community. Working closely with park users, park maintenance staff, recreation staff and the Police Department to enforce rules and regulations as they pertain to the parks, park facilities, and libraries.
  • Conducted safety inspections of facilities, equipment, and trails.
  • Greeted visitors upon arrival at the entrance station and provided information about activities available within the park.
  • Prepared written reports summarizing daily activities and submitted them to supervisors on a regular basis.
  • Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
  • Answered inquiries from visitors and provided information regarding park layout.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Received comments and complaints in an effort to deliver solutions to achieve member and guest satisfaction.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Monitored visitor activities to ensure compliance with regulations.
  • Assisted in community based events within the park.
  • Provided City outreach to unhoused community members residing within the parks.

Material Handler

Federal Express
Los Angeles, CA
08.2020 - 11.2021
  • Unload parcels from vehicles or Aircraft maintaining a high activity level whilst using safe working methods.
  • Undertake other miscellaneous duties as directed by the Manager.
  • Assist in the electronic scanning of all parcels using a handheld scanner.
  • Comply with Company and Health and Safety regulations to ensure a safe working environment.
  • Attention to detail while working in a fast paced environment.
  • Accurately load parcels on vehicles ensuring maximum utilization of space and proper securing of load.
  • Effectively work as a team to load and unload aircraft cargo in a timely and safe manner, insuring on time delivery to customers.
  • Transported hazardous materials safely according to established protocols.

Parking Attendant

LAZ Parking
Santa Monica
10.2019 - 03.2020
  • Address customer service-related questions regarding the facilities, events, policies, and/or general questions.
  • Collect parking payment on-site.
  • Collaborate with other parking attendants across multiple lots.
  • Direct, guide and communicate with customers on which areas to park.
  • Operated a parking booth independently for extended periods of time.
  • Utilizing my problem-solving abilities as well as timely and accurate decision making skills.
  • Provided excellent customer service to commuter and visitors and demonstrated knowledge of the parking structure.

Office Aide

Elena’s Income Tax Office
Los Angeles, CA
05.2018 - 12.2018
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered and directed calls using multi-line switchboard.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Handled daily scheduling tasks and provided administrative support.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Education

Associate of Arts - Criminal Justice

West Los Angeles College
Culver City, CA
06-2022

High School Diploma -

St. Genevieve Catholic High School
Panorama City, CA
05-2019

Skills

  • Excellent Communication
  • Problem-solving aptitude
  • Professionalism
  • Continuous Improvement
  • Attention to Detail
  • Reliability
  • Adaptability
  • Decision-Making
  • Team Player
  • Self Motivated
  • Disciplined
  • Dedicated

Accomplishments

Graduate of the Los Angeles Police Department Police Orientation Preparation Program (POPP) Class of 2022

Graduate from the United States Army Basic Combat Training.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Parking Enforcement Officer

Culver City Police Department
11.2023 - Current

Signal Support Specialist (25U)

California Army National Guard
11.2023 - Current

Community Service Officer

Culver City Police Department
06.2022 - 11.2023

Park Ranger

City of Torrance Community Services Department
06.2021 - 06.2022

Material Handler

Federal Express
08.2020 - 11.2021

Parking Attendant

LAZ Parking
10.2019 - 03.2020

Office Aide

Elena’s Income Tax Office
05.2018 - 12.2018

Associate of Arts - Criminal Justice

West Los Angeles College

High School Diploma -

St. Genevieve Catholic High School

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Kevin Santoya