Kevin Sayvongsa
Fairfield,California
Summary
Every job has always been focused on the customer's satisfaction. Whether that's making sure customer's orders are taken and delivered properly as a server, preparing the line and cooking orders to each and every unique specifications as a cook, or helping customers meet their fitness needs as a service representative of GNC, have always made sure to put the best foot forward to deliver. Can be counted on to meet and reach company standards at any time and counted on to learn quickly in order to contribute to the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Cook
Paradise Valley Estates
11.2018 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within team.
Service Representative
General Nutrition Center, GNC
07.2018 - 11.2019
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Server
Paradise Valley Estates
06.2017 - 11.2018
- Lift 50+ pounds every day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Team Member
Jamba Juice
09.2016 - 06.2017
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Napa Valley College
Napa, CaliforniaNo Degree - Cybersecurity
Google Coursera
12.2024
High School -
Rodriguez High School
Fairfield, California06.2017
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Professional Attitude
- Customer Service
- Reliable and Trustworthy
- Active listener
- Problem-Solving
- Service Recommendations
- Technical Support
- Customer Relationship Management
Hobbies and Interests
- Lift weights on a daily basis
- Play basketball on a daily basis
- Love sports (primarily basketball and football)
- Love cooking
Certification
Currently working on
- CompTIA A+
-CompTIA Security+
-CompTIA PenTest+
Timeline
Line Cook
Paradise Valley Estates
11.2018 - Current
Service Representative
General Nutrition Center, GNC
07.2018 - 11.2019
Server
Paradise Valley Estates
06.2017 - 11.2018
Team Member
Jamba Juice
09.2016 - 06.2017
Napa Valley College
No Degree - Cybersecurity
Google Coursera
High School -
Rodriguez High School
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