Skilled network installation technician with over a decade of experience performing installation, operation, and maintenance of high-speed data, video, and voice systems. Service-centric and committed to providing clients / users with technical solutions, tools, and resources to achieve objectives. Strategically blend advanced analytical and operational acumen to effectively implement, maintain, and troubleshoot equipment across diverse platforms.
Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
Monitored network hardware operations to evaluate proper configuration.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Answered and triaged requests for assistance in order to provide top-notch support.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Diagnosed and executed resolution for all network and server issues.