Sales leader with extensive experience at Mazda USA, specializing in business development and client relationship management. Achieved a 100% increase in sales through expert negotiation and effective sales cycle management. Proven ability to mentor teams, enhancing customer service and driving significant revenue growth.
Overview
31
31
years of professional experience
Work History
Sales Associate
Auto Town GMC
Gladstone
12.2025 - Current
Educated clients on vehicle features and financing options to facilitate informed purchasing decisions.
Facilitated test drives to showcase vehicle performance and capabilities, enhancing customer experience.
Guided customers in selecting vehicles tailored to their needs and preferences to enhance satisfaction.
Sales Associate
Tonkin Nissan
Wilsonville
09.2025 - 12.2025
Exceeded sales targets consistently, built long-term customer relationships, and delivered exceptional buying experiences.
Negotiated effectively, upsold products, and matched customers with vehicles using in-depth product knowledge.
Assisted customers in selecting vehicles that meet their needs.
Maintained knowledge of inventory and promotions to inform customers.
Conducted vehicle demonstrations to highlight features and benefits.
F&I Manager
Bud Clary Ford, Hyundai
Longview
10.2024 - 03.2025
Maximized dealership profitability by effectively presenting finance and insurance products to customers.
Guide customers through the financing process, providing transparent and accurate information on loan options, lease agreements, and aftermarket products.
Evaluate credit applications and work with lending institutions to secure competitive financing terms for customers.
Oversee the completion of all financial and legal paperwork related to vehicle sales and financing.
Managed finance and insurance department, ensuring streamlined processes for improved customer experience.
F&I Manager
Swickard Honda
Gladstone
04.2024 - 09.2024
Oversaw F&I processes, ensuring adherence to regulations and company policies to mitigate risk.
Partnered with sales team to develop financing solutions aligned with customer needs, enhancing satisfaction.
Reviewed and processed credit applications for timely approvals and denials.
Educated staff on F&I procedures and customer engagement techniques, improving service quality.
F&I Manager
Lazy Day’s RV SALES
Portland
05.2023 - 03.2024
Managed F&I processes ensuring full compliance with regulations and company policies, reducing risk of non-compliance.
Collaborated with sales team to create tailored financing solutions, enhancing customer satisfaction and closing rates.
Developed engaging product presentations that effectively educated customers on financing options, improving their decision-making.
Account Development Manager
Volkswagen, Audi, and Ducati
03.2020 - 05.2023
Engaged in business development and account management within assigned territory, contributing to revenue growth and achievement of sales objectives.
Partnered with sales management team to drive initiatives maximizing sales and revenue, assigning objectives for dealer and manufacturer partners.
Implement action plans for increased sales of product suite offering.
Leverage Volkswagen, Audi, and Ducati branded training platforms as a strategic differentiator and value add to dealer partners.
Trained dealer personnel on product features, benefits, and value add, enhancing their ability to effectively promote offerings.
Guided dealers to ensure adherence to legal and regulatory standards.
Regional Sales Manager
Mazda USA
Irvine
03.2012 - 03.2020
Successfully manage complex deals ranging from lead generation to closing leading to earning #1 ranking in the country and double the production of the next closest region.
Delivered training and mentorship to optimize sales techniques and customer service, increasing insurance sales for 92 Mazda dealers across California, Oregon, Arizona, and Nevada.
Fostered long-term relationships with clients, generating additional revenue through repeat business and referrals.
Oversaw service department operations, managing customer interactions, claims processing, and compensation monitoring.
Ensure instant resolution of any working, technical, or conflict issues with the intention to avoid any disruption in inside store operations.
General Manager
SUTHERLIN NISSAN
Fort Myers
01.2011 - 12.2011
Steered overall sales operations and within just 12 months managed to cultivate sales by 100%; maximized service revenue by 100%; boosted net profit by 400%; improved customer satisfaction by 35%.
Led cross-functional team of 100 employees, training and mentoring finance and sales staff to enhance profitability, maximize revenue, and improve customer satisfaction.
Utilized consumer insights and expertise to generate innovative ideas addressing evolving needs of automotive customers.
Consultant & Trainer
FINANCE LEASE & AFTERMARKET CONSULTANTS
Miami Springs
01.2005 - 12.2010
Contracted by Assurant to train sales representatives, identifying and addressing staff deficiencies through targeted training sessions.
Trained diverse auto groups, including Serra Hyundai, Esserman Auto Group, Victory Auto Group, Beach Auto Group, and manufacturers like Hyundai, Volkswagen, and Honda, enhancing their sales effectiveness.
Expedited the Victory automotive group’s capabilities through effective training, development, and consultation, enabling the company to oversee over twenty dealers in the eastern U.S.
Developed and implemented pay plans and processes to enhance production and elevate customer satisfaction.
General Manager
REEDER CHEVROLET
Knoxville
01.2005 - 12.2005
Led a team of over forty employees in sales operations, developing and implementing strategies that enhanced customer retention and growth while ensuring world-class service.
Applied customer-centered, growth-oriented sales management approach, expanding market share by 3% YOY and improving customer satisfaction by 20%.
Directed daily operations to ensure efficient dealership performance.
Managed staff schedules and assignments for optimal productivity.
Oversaw inventory management and procurement processes for vehicle stock.
National Sales & Training Manager
ALLSTATE DEALER SERVICES
Jacksonville
01.1995 - 12.2002
Recognized for exceptional training and development capabilities; selected and appraised by the company’s executive leadership to promote Nissan’s service contracts in the southeast region of the United States.
Recruited, hired, and directed a high-performance team of fifteen sales representatives that covered sales operations in all seven regions of the country.
Developed and deployed comprehensive training programs for Nissan dealers, enhancing sales capabilities across the region.
Trained staff in innovative sales techniques and development strategies, which contributed to increased service contract sales.
Recognized by senior management for achieving significant sales growth, leading to promotion and oversight of additional territories, culminating in securing the national marketing agreement with Nissan North America.