Kevin Sharp
Des Moines,United States
Summary
Dynamic professional with extensive experience in warehouse operations and customer support. Over 10 years of combined ability in managing shipping, receiving, and inventory control, leading to improved efficiencies and reduced product loss. Proven ability to direct daily operations and enhance staff performance through effective training and leadership. Committed to improving processes that meet organizational goals and elevate customer satisfaction.
Overview
35
35
years of professional experience
Work History
Customer On-Site Support
Echo Electrical Supply
Des Moines
03.2021 - Current
- Material Management and Just-in-Time (JIT) Delivery
- Inventory Control: Managing on-site material cages, Conex trailers, and lay-down yards to ensure inventory is readily available.
- Just-in-Time Delivery: Coordinating the precise timing of material deliveries to match project phases, preventing on-site storage issues, and reducing clutter.
- Logistics Optimization: Handling the coordination of receiving, staging, and delivering materials directly to the installation point.
- Technical Support and Procurement
- Technical Information Liaison: Confirming technical details, specifications, and substitutions for specialized components like switchgear, PDUs, and UPS systems.
- Procurement Streamlining: Proactively finding and resolving supply chain disruptions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Warehouse and Inventory Manager
Wittern Group
Clive
10.2016 - 03.2021
- Directed daily operations across end-to-end fulfillment processes, including receiving, put-away, and picking parts for assembly across ten production lines, alongside packing, shipping, and managing returns.
- Spearheaded warehouse functions including issuing, cycle counting, and inventory control and reporting to ensure best stock accuracy.
- Enhanced warehouse staff performance through targeted coaching, counseling, and disciplinary measures, while effectively planning, watching, and appraising their outcomes.
- Coordinated all shipments and transportation methods for materials, ensuring prompt deliveries.
- Oversaw daily shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Trained and mentored team members on best practices for inventory management and safety protocols.
- Coordinated with logistics providers to optimize transportation routes and minimize costs.
- Collaborated with cross-functional teams to streamline communication between departments regarding shipment schedules and inventory needs.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Reduced order processing time with effective communication between departments for seamless workflow.
Shipping and Receiving Supervisor
EP2
Des Moines
01.2008 - 05.2015
- Orchestrated operations in a fast-paced environment, ensuring precision and efficiency throughout the shipping and receiving processes.
- Executed the preparation of goods and documentation for inbound and outbound shipments, incorporating wiring diagrams, schematics, and certifications.
- Facilitated the onboarding and training of untrained staff members to bolster team performance.
- Oversaw employee activities in the receiving, storing, and issuing of supplies, materials, and equipment to support operational flow.
- Devised enhanced loading and unloading protocols and trained staff to minimize product damage and loss.
- Supervised daily shipping and receiving operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on inventory management systems and best practices for efficient workflow.
- Coordinated logistics with multiple carriers to optimize delivery schedules and reduce lead times.
- Implemented inventory control measures that improved stock accuracy and minimized losses.
- Collaborated with cross-functional teams to develop strategies for improving overall operational efficiency.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
- Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
- Developed strong relationships with carriers to secure competitive rates for transportation services.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Processed returns and updated accounts.
Wholesale Salesman
American Fence Company
Des Moines, United States
09.2001 - 12.2007
- Provided customer consultation and needs analysis.
- Conducted site visits to measure property lines, analyze terrain, and evaluate installation conditions.
- Educated customers on fencing materials (wood, PVC, metal, chain-link) based on privacy, security, or aesthetic needs.
- Advised on gate placement, fence height, and style to follow HOA rules and local ordinances.
- Measured project areas twice to ensure accurate material counts, minimizing waste and ensuring precise quotes.
- Prepared detailed proposals outlining labor, materials, and potential site challenges.
- Followed up with prospects and negotiated to close sales.
- Assessed customer needs and provided tailored fencing solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Developed strong customer relationships to drive product sales and loyalty.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
Operations Manager
Home Depot
South & West Des Moines , Iowa
07.1994 - 09.2001
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Developed and implemented training programs for staff on best practices and safety protocols.
- Managed cross-functional teams to ensure alignment with organizational goals and objectives.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Led initiatives that optimized inventory management, resulting in increased accuracy and reduced waste.
- Fostered a culture of continuous improvement through regular team feedback sessions and workshops.
- Established key performance indicators to monitor progress and achieve operational targets consistently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Veterinary Assistant
Anderson Animal Hospital
Des Moines, IA
02.1991 - 07.1994
- Assisted veterinarians in administering medications and treatments to animals.
- Managed patient records and scheduling appointments for optimal clinic efficiency.
- Provided support during surgeries, maintaining sterile environments and assisting with instruments.
- Educated pet owners on post-operative care and preventative health measures for animals.
- Maintained clean and safe animal living areas.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Assisted in examination and treatment of animals in veterinary clinic.
- Led initiatives to improve team collaboration, fostering a positive work environment among staff members.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Restrained animals for examination and treatment.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to instructions.
- Collected and processed samples for laboratory testing.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
Education
Diploma - Business
East High School
Des Moines05.1990
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Languages
English
Timeline
Customer On-Site Support
Echo Electrical Supply
03.2021 - Current
Warehouse and Inventory Manager
Wittern Group
10.2016 - 03.2021
Shipping and Receiving Supervisor
EP2
01.2008 - 05.2015
Wholesale Salesman
American Fence Company
09.2001 - 12.2007
Operations Manager
Home Depot
07.1994 - 09.2001
Veterinary Assistant
Anderson Animal Hospital
02.1991 - 07.1994
Diploma - Business
East High School