Kevin S. Hartman
Retail Manager
Pinckney
Summary
Experienced customer service professional with a strong focus on delivering outstanding service and ensuring customer satisfaction. Skilled in clear communication, conflict resolution, and relationship building. Committed to maintaining high service standards while contributing to team success and operational efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Huron Pet Supply
03.2021 - Current
- Consult with customers to address and resolve pet-related concerns and provide tailored solutions
- Manage customer complaints and ensure full resolution, maintaining high satisfaction levels
- Develop and maintain lasting relationships with customers, promoting loyalty and repeat business
- Ensure that customer needs and expectations are met or exceeded consistently
- Foster a friendly and collaborative work environment for both customers and employees
- Place weekly orders and manage inventory to ensure product availability
- Create weekly work schedules and oversee daily operations
- Collaborate with the store owner to identify areas for improvement and implement changes
- Develop and implement new sales strategies to increase revenue and enhance customer experience
Retail Associate
Huron Pet Supply
06.2018 - 03.2021
- Assisted customers with product inquiries and provided solutions to meet their needs
- Collaborated with managers and colleagues to implement sales strategies and improve store performance
- Performed opening and closing duties, including cash register operations and inventory management
Water Treatment Specialist
University of Michigan
01.2004 - 01.2017
- Conducted regular testing and monitoring of HVAC hydronic systems to ensure optimal performance and safety
- Collaborated with specialists to tailor water treatment solutions based on specific system requirements
- Generated detailed daily, weekly, and monthly test result reports for system analysis and compliance
Education
High School Diploma -
Dexter High School
Dexter 05.2001 -
Skills
- Customer Service
- Conflict Resolution
- Sales Strategy
- Team Leadership
- Inventory Management
- Communication Skills
- Problem-Solving
- Microsoft Office Suite
Timeline
Store Manager
Huron Pet Supply
03.2021 - Current
Retail Associate
Huron Pet Supply
06.2018 - 03.2021
Water Treatment Specialist
University of Michigan
01.2004 - 01.2017
High School Diploma -
Dexter High School
05.2001 -
Similar Profiles
David HoganDavid Hogan
Managerial Assistant at Huron Pet Supply Co.Managerial Assistant at Huron Pet Supply Co.
Amy CastoAmy Casto
Territory Manager at Central Garden And Pet Dba General Pet SupplyTerritory Manager at Central Garden And Pet Dba General Pet Supply
Hailey LealHailey Leal
Retail Sales Associate Cashier at Pet SupplyRetail Sales Associate Cashier at Pet Supply