Kevin Shellenberger
Big Lots Stores, Inc.
Hubbard,OH
Work Preference
Work Type
Part Time
Minimum Desired Compensation
$11/hr
Summary
Dynamic Store Manager at Big Lots Stores, Inc. with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in store operations and merchandising, I successfully developed a rewards program that boosted repeat business. Skilled in problem-solving and fostering team collaboration, I consistently optimized inventory control and minimized shrinkage.
Work History
Store Manager
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and operational efficiency.
- Managed inventory levels, optimizing stock control and reducing shrinkage rates.
- Implemented merchandising strategies to increase product visibility and drive sales growth.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Monitored financial metrics to maintain budget adherence and profitability targets.
- Collaborated with corporate teams on promotional initiatives and store layout enhancements.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Assistant Manager
13 Years 7 Months- Assisted in developing and implementing operational strategies to enhance team performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Store opening and closing
Store merchandising
Store displays
Timeline
Assistant Manager
Big Lots Stores, Inc.
02.2007 - 09.2020Read More
Ysu
High School Diploma
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Store Manager
Big Lots Stores, Inc.
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