Kevin Sherman
Ocala,FL
Summary
Knowledgeable and dedicated customer service professional with 31 years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Certified Field Trainer / Assistant GHP Supervisor
Florida Pest Control
Ocala, FL
10.2016 - Current
- Enhanced team performance through hands-on coaching and mentoring of new field technicians.
- Implemented standardized operating procedures to improve service efficiency and compliance.
- Conducted regular assessments to evaluate technician skills and knowledge retention.
- Monitored field operations to ensure adherence to company standards and regulatory requirements.
- Provided ongoing support to field teams, fostering a culture of continuous improvement and professional growth.
- Served as a mentor for new hires, providing ongoing support during their integration process into the company culture.
- Evaluated trainees'' performance regularly, providing constructive feedback to encourage growth and improvement.
Service Technician
Florida Pest Control
Ocala, FL
10.2016 - Current
- Diagnosed pest issues using advanced detection techniques and equipment.
- Executed pest control treatments in residential and commercial settings, ensuring safety compliance.
- Educated clients on integrated pest management strategies to prevent future infestations.
- Maintained detailed records of service visits and treatment applications for regulatory purposes.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Worked with diverse types of weather and ground conditions.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
High School Diploma -
Vanguard High School
Ocala, FLSkills
- Professionalism
- Self motivation
- Reliability
- Sales training
- Motivational skills
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Relationship building
- Task prioritization
- Documentation and recordkeeping
- Time management abilities
Timeline
Certified Field Trainer / Assistant GHP Supervisor
Florida Pest Control
10.2016 - Current
Service Technician
Florida Pest Control
10.2016 - Current
High School Diploma -
Vanguard High School