Kevin Smith
Glen Burnie,MD
Summary
Motivated and results-oriented professional seeking opportunities in a dynamic and growing business/industry. Proven track record of enhancing operational efficiency, streamlining processes, and improving customer experiences. Adept at managing teams and implementing innovative solutions for business success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Deployment Services Manager
Barcoding Inc
08.2012 - Current
- Promoted multiple times, progressing from helpdesk support to managing a team responsible for provisioning thousands of new and repaired devices for a variety customers.
- Design efficient processes and develop device image builds using Mobile Device Management tools such as SOTI or AirWatch.
- Demonstrate adaptability and rapid learning in various roles.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
Cindy’s Spirits
01.2012 - 01.2017
- Delivered exceptional customer service to a diverse client base
- Maintained professional, organized, and safe environment for employees and patrons.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PC Technician
Arundel Computers
01.2002 - 08.2012
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Bachelor of Arts -
McDaniel College
Westminster, MD2007
Anne Arundel Community College
Arnold2005
Skills
- Time Management
- Technical Support
- Quality Assurance
- Till Counting
- Critical Thinking
- Reliable and Responsible
- Honest and Trustworthy
- Verbal and Written Communication
- Continuous Improvements
- Technical Troubleshooting
Timeline
Deployment Services Manager
Barcoding Inc
08.2012 - Current
Manager
Cindy’s Spirits
01.2012 - 01.2017
PC Technician
Arundel Computers
01.2002 - 08.2012
Bachelor of Arts -
McDaniel College
Anne Arundel Community College
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