Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Smith

Morgantown,WV

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Integration and Installation Specialist

SoftWriters
Pittsburgh, PA
11.2023 - Current
  • Assisted in development of installation documentation such as diagrams, flowcharts, user manuals and training materials.
  • Diagnosed and troubleshot technical issues post installation related to software, operating systems and network connectivity.
  • Participated in vendor integrations with company software.
  • Researched customer requirements in order to recommend appropriate solutions based on their needs.

Application Support Analyst

SoftWriters
Pittsburgh, PA
10.2021 - 10.2023
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
  • Offered go-live support during critical activation period for smooth implementation.
  • Assisted with installation and integration of key applications.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.

Teller

Citizens Bank Of Morgantown
Morgantown, WV
04.2019 - 09.2021
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Industrial Engineering Intern

Mohawk Carpet
Calhoun, GA
06.2018 - 08.2018
  • Assessed operations and made key suggestions to implement more cost-effective processes and lean manufacturing principles.
  • Applied comprehensive set of industrial engineering techniques including statistics and simulation to solve highly complex business analysis.
  • Wrote computer code for new statistical procedures.
  • Communicated with multidisciplinary team to learn and develop practical skills.
  • Used time study data to implement ergonomic changes for general production staff.

Education

Bachelor of Science - Industrial Engineering

West Virginia University
Morgantown, WV
05.2021

Skills

  • Hardware and Engineering Knowledge
  • Technical Support
  • Application Implementation
  • Test Plans and Cases
  • Best Practices and Standards
  • Product Demonstrations
  • Customer Assistance
  • Product Configuration
  • Systems and Application Training
  • Microsoft SQL
  • Document Management
  • Programming Languages: Python, VBA, Java
  • Industrial Engineering Concepts
  • Report Development

Timeline

Integration and Installation Specialist

SoftWriters
11.2023 - Current

Application Support Analyst

SoftWriters
10.2021 - 10.2023

Teller

Citizens Bank Of Morgantown
04.2019 - 09.2021

Industrial Engineering Intern

Mohawk Carpet
06.2018 - 08.2018

Bachelor of Science - Industrial Engineering

West Virginia University

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Kevin Smith