Kevin Snook
Louisville,US
Summary
Astute and motivated technology-inclined professional possesses dynamic troubleshooting capabilities and 2+ years of hands on experience with EPIC. Experienced in providing ATE support in various settings. Extremely adaptable and tech savvy with an extensive history of exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Epic ATE Support Specialist
ExecuTrain
10.2022 - 11.2022
- Provided elbow to elbow support to physicians and nurses in hospital outpatient and clinical settings at St. Joes Hospital.
- Assisted clinicians with diagnosing key issues and enhancing workflow.
- Instructed providers on how to setup and utilize Smart Sets to enhance and efficiently write progress notes.
- Provided elbow support to providers on how to use In Basket.
- Boosted provider satisfaction through prompt response to inquiries and diligent issue resolution.
- Troubleshot complex issues effectively using analytical thinking skills combined with broad comprehension of Epic software.
- Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.
- Enhanced system efficiency by identifying and resolving technical issues promptly.
- Streamlined workflows for improved productivity by providing thorough end-user support and training.
Server
Seviche
04.2015 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing 4 to 8 tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to stagger customers orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Medical Scribe
Norton Healthcare
09.2017 - 12.2019
- Used Epic to input information into computerized patient record system.
- Charted and managed up to 40 patients per day using EPIC in an outpatient setting.
- Documented H&P, diagnosis, placed orders, and retrieved imaging for provider.
- Used Smart Tools to enhance H&P, progress note and charting efficiently in fast-paced outpatient and clinical settings.
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
- Received formal training of Epic Systems software by certified Epic trainer.
Bartender
Cahoots Bar & Grill
09.2012 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
Bachelor of Science - Health & Human Performance
University of Louisville
Louisville, KY05.2017
Associate of Arts - Economics/General Studies
Jefferson Community And Technical College
Louisville, KY05.2013
Skills
- Epic Go-Live experience
- Epic Software Expertise
- Extensive Medical Terminology
- Inpatient/Outpatient Experience
- Interpersonal Communication
- Training and Mentoring Experience
- Technical Support Proficiency
- End-User Training
- Workflow Optimization
- Analytical Skills
- Customer service expert
- Microsoft Windows and Office
Certification
- Epic Software Training - 2017
Timeline
Epic ATE Support Specialist
ExecuTrain
10.2022 - 11.2022
Medical Scribe
Norton Healthcare
09.2017 - 12.2019
Server
Seviche
04.2015 - 07.2020
Bartender
Cahoots Bar & Grill
09.2012 - 10.2015
Bachelor of Science - Health & Human Performance
University of Louisville
Associate of Arts - Economics/General Studies
Jefferson Community And Technical College
Similar Profiles
Kiera LeeKiera Lee
Member Care Management, CSR at EveriseMember Care Management, CSR at Everise
Doll Marie Guetheine POULARDDoll Marie Guetheine POULARD
Certified Nursing Assistant at Seneca PlaceCertified Nursing Assistant at Seneca Place
TIM DOLLARTIM DOLLAR
Enrollment Management Specialist at Sullivan UniversityEnrollment Management Specialist at Sullivan University
Creighton ThienemanCreighton Thieneman
Dockworker/Fruit Delivery/Pricing Analyst at Pauls Fruit MarketDockworker/Fruit Delivery/Pricing Analyst at Pauls Fruit Market
Oluwademilade AdeniyiOluwademilade Adeniyi
Project Support/Epic ATE Support Specialist at Experis ManpowergroupProject Support/Epic ATE Support Specialist at Experis Manpowergroup