Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAJ SHARMA

IT Specialist
Louisville,KY

Summary

Results-driven IT Support Specialist with over three years of experience in networking,
Active Directory, Office365, Exchange, and Azure administration. Proven track record of
delivering reliable and efficient support solutions, contributing to organizational
success. Experienced in technical support, troubleshooting, and providing outstanding
customer service. Proficient in various operating systems, software, and hardware with
excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist (Remote Support)

Orion IT
Los Angeles, CA
01.2022 - Current
  • Experienced in online ticketing system. (fresh desk)
  • Daily end user's operation support. (Laptop, Desktop and Mobile device)
  • Basic Routers,switch connectivity and wireless access points set up and management.
  • Configured and maintain network printers and scanners.
  • Experienced in PC Imaging and Azure virtual machine and microsoft cloud PC.
  • Office 365 basic management for Exchange online, onedrive and Microsoft teams.
  • Active Directory user's and Exchange mailbox management and end user's outlook support.

IT Support Level 1

Delta IT
, CO
01.2020 - 01.2022
  • Basic Network connectivity support (Internet, Network drives)
  • Outlook and Microsoft Team support.
  • Wireless and Technical troubleshooting and support.
  • Configure and troubleshoot local and network printer's.
  • Collaborated with in IT Teams, optimizing efficiency and knowledge sharing.
  • Delivered remote desktop support and resolved software application issues.
  • Resolved help desk tickets efficiently using a comprehensive system.
  • Office 365 Basic Administration for Exchange and teams.

Education

Associate of Arts - Sociology And Anthropology

Mahendra Morang College
Biratnagar Nepal
01-2006

Skills

  • Designed, Configured and troubleshot network solution including servers, routers, switches and wireless LAN controllers
  • End user support for desktops and laptops including MAC
  • Basic Network connectivity support (Internet, Network drives and VPN
  • Active Directory user and groups management Experience
  • Install, Configure and troubleshot window based operating systems, microsoft office 2019/2022, outlook onedrive and microsoft teams
  • Basic cisco router management
  • Experience in PC Imaging and azure virtual machine and microsoft cloud PC
  • Basic call manager user management cisco

Certification

  • CompTIA Network+ Certified
  • Microsoft 365 Certified (Fundamentals)

Timeline

IT Support Specialist (Remote Support)

Orion IT
01.2022 - Current

IT Support Level 1

Delta IT
01.2020 - 01.2022

Associate of Arts - Sociology And Anthropology

Mahendra Morang College

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RAJ SHARMAIT Specialist