Kevin Snow
Sr. Lead Service Support
Nashville,Tennessee
Summary
Honest, dependable, hard working professional with over twenty years in troubleshooting and coordinating service repairs. Knows how to implement new technologies, processes, and procedures. As well as assessing needs, generating options, and implementing solutions.
Overview
21
21
years of professional experience
Work History
Sr. Lead Service Support
BFC Solutions
Nashville, Tennessee
02.2015 - Current
- Lead and train a team for assisting service technicians in the field with service call issues, site issues, certificates of insurance, invoices, customer IVR's, tool purchasing, hotel reservations, and any problems they may encounter, in order to improve overall efficiency.
- I am the primary company troubleshooter. I evaluate technical problems and find appropriate solutions.
- Prepare various reports by collecting and analyzing customer information. I assist in Logistics, Customer service, Accounting, and Regional Service Managers.
Service Coordinator
Coca Cola Enterprises
Tulsa, OK
03.2013 - 02.2015
- Organized ongoing maintenance schedules to boost system performance. Utilized an optimization program called Servigistics.
- Adjusted tech routes to cover all zones.
- Prioritize emergencies and escalations.
- Achieved the highest satisfaction award for one call resolutions.
- Received an Innovation award for a recommendation regarding changes that made more sense from a customer standpoint.
Facilities Service Coordinator
Hannaford Bros. Co.
Scarborough, ME
09.2000 - 08.2012
- Troubleshoot and coordinate repairs for Refrigeration/HVAC systems.
- Utilized BAS/EMS systems for adjustments, resolutions, and troubleshooting.
- Capital Expenditure estimates, requests, and filings for large scale projects and repairs.
- Handle contract negotiations with various contractors.
- Trained new technicians and vendors on process and procedures.
Education
Comptia A+ Certification in Computer Technology - Computer Hardware/software Installation And Repair
VTEC
South Portland, ME 05.2001 -
Skills
Observation and analysis I notice things most people don't
Logistical coordinating I can plan ahead and factor in all probabilities
Training development aptitude
Report preparation (Excel, GSheets, etc)
Technical/Administrative Support
Timeline
Sr. Lead Service Support
BFC Solutions
02.2015 - Current
Service Coordinator
Coca Cola Enterprises
03.2013 - 02.2015
Comptia A+ Certification in Computer Technology - Computer Hardware/software Installation And Repair
VTEC
05.2001 -
Facilities Service Coordinator
Hannaford Bros. Co.
09.2000 - 08.2012