Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Stafford

Upper Marlboro,MD

Summary

Dynamic IT professional with a proven track record at Unisys Corp., excelling in technical support and team leadership. Skilled in IT troubleshooting and communication, I enhanced process efficiency and customer satisfaction through effective collaboration and innovative solutions. Committed to driving results and fostering a positive work environment.

Overview

20
20
years of professional experience

Work History

Dell Technician

Unisys Corp.
Washington, DC
07.2022 - Current
  • Executed computer and server repairs based on tickets from ServiceNow app.
    Visited various locations including government facilities, businesses, and homes.
    Drove throughout DC, Maryland, and Virginia to address repair needs.
  • Conducted regular inspections and troubleshooting to ensure equipment reliability.
  • Collaborated with team members to streamline workflows and improve process efficiency.
  • Documented maintenance activities and repairs in compliance with company standards.
  • Generated detailed reports summarizing work done during each shift period in order to track progress made over time.
  • Performed software updates on customer devices.
  • Provided technical support for customers and staff regarding wireless technology issues.

Front Desk Clerk

Master Suites Hotel
Waldorf, MD
08.2019 - 07.2022
  • Managed room assignments to uphold customer satisfaction standards.
    Provided morning coffee service to guests, improving overall enjoyment.
    Completed and delivered daily expense reports to supervisor for financial oversight.
  • Maintained accurate guest records in the hotel management system.
  • Processed payments and handled billing inquiries with attention to detail.
  • Assisted in managing reservations and room allocations for optimal occupancy.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Updated computer system with current guest information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.

Computer Technician Supervisor

PC Retro/ Wisetek
Lanham, MD
06.2014 - 06.2019
  • Supervised technical team responsible for preparing work orders for repairs and shipments using ticketing system.
  • Diagnosed hardware issues in computers and peripherals for diverse clients.
  • Repaired and replaced faulty components to restore device functionality.
  • Installed operating systems and software applications for customer systems.
  • Collaborated with team members to streamline repair processes and workflows.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Oversaw repair and auditing of computers received from various businesses.
  • Managed purchase orders from buyers, ensuring timely processing.
  • Directed sorting of computers and electronic items for recycling or scrapping.
  • Trained junior technicians on troubleshooting techniques and repair best practices.

IT Automation Clerk

Department of Transportation
Washington, DC
02.2010 - 06.2014
  • Resolved employee ticket requests at Customer Service Helpdesk efficiently.
  • Coordinated data entry and managed information using departmental software systems.
  • Assisted in scheduling inspections and ensured timely completion of documentation.
  • Processed transportation documents and maintained accurate records for compliance.
  • Reviewed incoming correspondence and prioritized tasks for efficient handling.
  • Monitored inventory levels of supplies and initiated reorder requests as needed.
  • Supported training sessions for new employees on office procedures and systems.
  • Collaborated with team members to improve administrative processes and efficiency.
  • Coordinated with vendors and suppliers regarding product availability, pricing, delivery schedules.
  • Assisted in troubleshooting any technical issues related to the automation systems.
  • Verified customer orders for accuracy and completeness before entering into automated system.
  • Tested newly developed automation systems prior to implementation in production environment.
  • Developed procedures for automating processes within the organization's workflow.
  • Tracked performance metrics such as cycle time, throughput, and error rate associated with automated processes.
  • Ensured compliance with established policies and procedures related to automation operations.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Developed organizational filing systems for confidential customer records and reports.
  • Completed and mailed contracts, invoices or checks.
  • Facilitated IT operations by shipping computers and electronic equipment.

Office Automation Clerk

Department of Transportation
Washington, DC
08.2007 - 05.2011
  • Executed clerical duties by maintaining office files and managing large-volume copying tasks.
  • Utilized document management systems to organize files accurately.
  • Assisted in scheduling meetings and coordinating office logistics.
  • Developed standard operating procedures for office processes.
  • Communicated effectively with staff and external stakeholders daily.
  • Performed system backups at regular intervals according to established policies.
  • Assisted with the installation of new software applications on computer systems throughout the company.
  • Resolved any issues related to malfunctioning or outdated technology as quickly as possible.
  • Provided administrative support including filing, data entry, and record keeping.
  • Ensured that all security protocols were followed when dealing with confidential data.
  • Provided technical assistance to staff members regarding the operation of various office automation systems.
  • Monitored user access rights to sensitive information stored in automated databases.
  • Developed automated processes to streamline daily operations.
  • Processed incoming emails and faxes into automated workflow programs for efficient handling.
  • Identified areas where current office automation processes could be improved upon and implemented solutions accordingly.
  • Created spreadsheets, documents, and other materials using MS Office Suite for internal use.
  • Responded to customer inquiries about how they can use automated services more effectively.
  • Directed incoming calls to appropriate staff members, ensuring efficient communication.
  • Completed errands for multiple staff members to support daily operations.
  • Utilized software applications and computer equipment for office automation tasks.
  • Processed incoming and outgoing materials, including mail and correspondence.
  • Assumed additional responsibilities as assigned to enhance workflow efficiency.

Cashier/Customer Service Rep

CVS Pharmacy
Washington, DC
05.2005 - 03.2009
  • :
    • Managed front-line cashier operations, swiftly addressing customer needs.
    • Handled large sums of money with precision and accuracy.
    • Stocked store shelves to maintain product availability.
    • Answered store telephones, providing immediate responses to customer inquiries.
    • Assisted fellow staff members in various tasks as needed.
  • Implemented promotional displays to highlight sales and improve product visibility.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained new employees on customer service protocols and procedures.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed positive relationships with customers through friendly interactions.

Education

Diploma -

Strayer University
Camp Springs, MD
07-2019

High school diploma -

Surrattsville High School
Clinton, MD
07.2008

Skills

  • Office software proficiency
  • Microsoft Outlook
  • Microsoft Excel
  • Inventory procurement strategies
  • Time efficiency techniques
  • Driving capabilities
  • Security measures implementation
  • Cash handling expertise
  • Word processing and spreadsheet skills
  • Administrative clerical functions
  • Communication proficiency
  • Organizational effectiveness
  • IT troubleshooting and auditing skills
  • Leadership and team supervision experience
  • Warehouse logistics knowledge
  • Document filing systems management
  • Technical support services
  • Computer operation skills

References

References available upon request.

Timeline

Dell Technician

Unisys Corp.
07.2022 - Current

Front Desk Clerk

Master Suites Hotel
08.2019 - 07.2022

Computer Technician Supervisor

PC Retro/ Wisetek
06.2014 - 06.2019

IT Automation Clerk

Department of Transportation
02.2010 - 06.2014

Office Automation Clerk

Department of Transportation
08.2007 - 05.2011

Cashier/Customer Service Rep

CVS Pharmacy
05.2005 - 03.2009

Diploma -

Strayer University

High school diploma -

Surrattsville High School

Similar Profiles

CREATE PROFILE
Kevin Stafford