Summary
Overview
Work History
Education
Skills
Retail Glasses Experience
Computer Repair Tech Experience
Affiliations
Certification
References
Timeline
Generic

Richard H Dyche

Aiken

Summary

Dynamic IT professional with a proven track record at Unisys Corp., excelling in network troubleshooting and technical support. Recognized for resolving a record backlog of support tickets and delivering exceptional customer service. Skilled in hardware installation and electronic troubleshooting, I thrive in fast-paced environments, consistently enhancing team performance and client satisfaction.

Overview

32
32
years of professional experience
1
1
Certification

Work History

IT Help Desk Agent

Unisys Corp.
Augusta
10.2015 - 03.2025
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Provided technical assistance and support to users for hardware, software and networking related issues.
  • Participated in training sessions for updating skills in latest technologies.
  • Used remote login tools to assist clients with technical and product questions.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Supported the installation of new hardware components such as printers, scanners.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Computer Service Technician

4T's Computer
Aiken
10.2011 - 02.2012
  • Set up local area networks for small businesses.
  • Installed and configured hardware, software, and peripheral components on customer's computers.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Repaired physical damages to computer systems such as broken keyboards and monitors.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Built custom computers according to customer specifications.

Optical Lab Technician

Spec's Vision Center
Aiken
10.1992 - 08.2008
  • Adjusted cutting tools to specified curvature, dimensions, and depth of cut.
  • Performed accurate measurements of lenses, frames and facial features for prescription orders.
  • Operated edging machines to cut lenses according to specifications on job tickets.
  • Calibrated lensometer equipment to ensure precise results when measuring lenses.
  • Provided customer service and answered questions about eyeglass products and services.
  • Maintained an inventory of contact lenses, frames, accessories and other materials used in the lab.
  • Ordered supplies when necessary to keep the lab stocked with adequate materials.
  • Checked finished eyewear products for accuracy against prescriptions.
  • Adjusted eyeglasses as needed to fit customers' faces comfortably.
  • Repaired broken parts, utilizing precision hand tools and soldering irons.
  • Trained new employees on proper operation of laboratory tools and machines.
  • Cleaned and maintained optical lab equipment to ensure proper functioning.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed routine maintenance and repair.

Education

AAS - Network Specialist

Augusta Technical College
Augusta, GA
05.2025

High School Diploma -

Martinsburg High School
Martinsburg, WV
05-1985

Skills

  • Network troubleshooting
  • Technical support
  • Hardware installation
  • Customer service
  • Inventory management
  • Network setup
  • MS office proficiency
  • Hardware and peripherals
  • Test equipment operation
  • Electronic troubleshooting
  • Instrument Calibration
  • Wiring and soldering
  • Schematic reading
  • Analog electronics
  • Replace components

Retail Glasses Experience

  • Used computerized system to generate and edge lenses in a networked lab.
  • Assisted with the selling of frames and lenses.
  • Measured patients for lenses of all types.
  • Dispensed glasses to customers.
  • Drilled lenses and mounted in drill-mount frames.

Computer Repair Tech Experience

  • Over 5 years experience assembling and disassembling various types of computers.
  • Proficient with the installation of various Windows operating systems.
  • Ability to configure regularly scheduled backups.
  • Knowledge of router protocols and sub-netting of networks.
  • CompTIA A+ certified.
  • Repaired and upgraded PCs and assisted with the selling of computers and accessories.
  • Advised customers of appropriate software hardware and gave phone support.
  • Handled the custom builds for commercial and individual clients.
  • Assisted with the refurbishment of off-lease computers using original disk images using Norton Ghost.

Affiliations

  • Electronics and ham radio.
  • Secretary of Aiken Radio Club

Certification

  • Call sign KQ4CCO

References

References available upon request.

Timeline

IT Help Desk Agent

Unisys Corp.
10.2015 - 03.2025

Computer Service Technician

4T's Computer
10.2011 - 02.2012

Optical Lab Technician

Spec's Vision Center
10.1992 - 08.2008

AAS - Network Specialist

Augusta Technical College

High School Diploma -

Martinsburg High School

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