Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Sumodi

Las Vegas

Summary

Offering solid foundation in IT fundamentals and genuine eagerness to learn and grow within field. Brings strong understanding of basic computer operations and essential troubleshooting techniques. Ready to use and develop technical skills and customer service abilities in a cyber security role.

Overview

4
4
years of professional experience

Work History

IT Help Desk Agent

Salt River Project
05.2025 - 08.2025
  • Provided technical support for hardware and software issues via phone and email communication.
  • Assisted users in troubleshooting problems with operating systems and applications.
  • Documented user inquiries and solutions in ticketing system for future reference.
  • Maintained knowledge of IT policies and procedures to ensure compliance during support interactions.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.

Host

Reel Bar
04.2024 - 05.2024
  • Greeted and seated guests, ensuring a welcoming experience from arrival.
  • Managed waitlists efficiently, optimizing guest flow during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new hosts on procedures and customer service standards.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Assistant Office Manager

Legacy Homes of Medina
01.2022 - 04.2024
  • Assisted in daily office operations to ensure smooth workflow and efficiency.
  • Coordinated scheduling and meetings for management and staff to optimize time management.
  • Assisted other team members with technical needs and difficulties.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.

Education

Bachelor's in Cyber Security - Cyber Security

Grand Canyon University
Phoenix, AZ
05-2028

High School Diploma -

Cuyahoga Valley Christian Academy
Cuyahoga Falls, OH
05-2024

Skills

  • Remote support
  • Ticket management
  • Software installation
  • Network connectivity
  • Customer service
  • Decision-making
  • Technical troubleshooting
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

IT Help Desk Agent

Salt River Project
05.2025 - 08.2025

Host

Reel Bar
04.2024 - 05.2024

Assistant Office Manager

Legacy Homes of Medina
01.2022 - 04.2024

Bachelor's in Cyber Security - Cyber Security

Grand Canyon University

High School Diploma -

Cuyahoga Valley Christian Academy

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