Robert Babcock
Kettering,OH
Summary
I am a disabled dad and I've never let it stop me from providing excellence in my work. I am self motivated, hard working, and I play by the rules.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
IT Help Desk Agent
Global Service Desk | Discover
11.2022 - 10.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Tech Support Agent
Independent Contractor Services
04.2022 - 09.2022
- I service various acquisitions for military personnel
- Laptops, security cards, other peripherals
- Support for upgrade deployments as well
- Confidential security clearance.
Caregiver
Touching Hearts at Home
09.2021 - 04.2022
- I worked in home with older clients to help them remain independent for as long as possible
- I cooked, I cleaned, I provided support and wellness care, as well as much-needed companionship to some.
Delivery Driver
Domino's
11.2020 - 10.2021
- I provided an excellent customer experience to our customers that was my own unique brand of experience, caring, and passion for the customers.
Help Desk I
Atos North America
10.2015 - 02.2016
- I was a member of a multi-contract help desk, serving various pharma companies and city governments in their day to day tech support needs
- Inbound and outbound support provided, with the majority being inbound
- Utilized USD 6.0 and USD 12 to create tickets.
Education
GED -
Upper Valley JVS
Piqua, Ohio02.2008
Skills
- Customer service
- Time management
- Application support
- Ticket management
- Remote Support
- Operating systems
- Active Directory
- Incident resolution
- Customer Service
- User Support
- Information Protection
Timeline
IT Help Desk Agent
Global Service Desk | Discover
11.2022 - 10.2024
Tech Support Agent
Independent Contractor Services
04.2022 - 09.2022
Caregiver
Touching Hearts at Home
09.2021 - 04.2022
Delivery Driver
Domino's
11.2020 - 10.2021
Help Desk I
Atos North America
10.2015 - 02.2016
GED -
Upper Valley JVS
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