Andrew Caballero
Chesapeake,VA
Summary
Adept in troubleshooting and remote support, I enhanced customer satisfaction at Ark Electric by resolving technical issues swiftly and effectively. My bilingual communication and leadership skills fostered strong client relationships at VIR Electric, leading to repeat business. Proven ability to multitask and reliably deliver tailored, high-quality electrical solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
Ark Electric
04.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues; network connectivity problems, & user account issues
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
- Remote costumer support service calls
- Access control management
Licensed Electrical Journeyman
VIR Electric
11.2019 - 04.2024
- Completed new construction home wiring
- Completed old home rewires
- Completed service upgrade
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Designed and implemented custom electrical solutions for clients with unique needs or high-end specifications, resulting in tailored outcomes that exceeded expectations.
- Enhanced customer satisfaction ratings with exceptional professionalism, attention to detail, and timely project completions.
Education
Highschool Degree -
Kempsville Highschool
Virginia Beach, VA06.2020
Skills
- Hands On
- Leadership skills
- Troubleshooting
- Remote Support
- Access control
- Team collaboration
- Stress management
- Ticket management
- Network Connectivity
- Customer Service
- Desktop support
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Attention to detail
- Bilingual
Languages
Spanish
Professional Working
Certification
CompTIA Security Plus to be obtained 11/01/2024
Timeline
IT Help Desk Agent
Ark Electric
04.2023 - Current
Licensed Electrical Journeyman
VIR Electric
11.2019 - 04.2024
Highschool Degree -
Kempsville Highschool
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