Ralynn Payne
Summary
Hardworking and flexible professional experienced in overall customer service. Highly organized, proactive and reliable individual who works well within team settings. One who understands clients' needs and wants.
With a background in massage therapy and esthetician training, I'm ready to apply my skills to advance my career and background. Hands-on and open mindset employee.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Massage Envy
Houston, Texas
03.2026 - Current
- Greeted visitors warmly and directed them to appropriate staff members, ensuring smooth operations.
- Handled customer inquiries and resolved issues, enhancing client satisfaction.
- Scheduled and confirmed appointments.
- Assisted in marketing promotions by distributing brochures and informing clients about services.
- Performed laundry services and maintained cleanliness of work areas.
Curbside Shopper and bakery
HEB Grocery Store
Houston, Texas
03.2024 - Current
- Selected and gathered groceries for curbside pickup orders.
- Collaborated with team members to streamline order fulfillment processes.
- Addressed customer complaints efficiently and courteously.
- Packaged baked goods and stocked shelves to maintain product availability and presentation.
- Created fresh tortillas to ensure product quality and customer satisfaction.
In-Home Babysitter
care.com
Pearland, Texas
06.2023 - 02.2024
- Supervised children's daily activities, ensuring safety and well-being.
- Organized educational games and activities, fostering learning and development.
- Communicated regularly with parents regarding children's progress and individual needs.
- Prepared meals for the kids according to parents' instructions.
- Changed diapers and dressed children promptly to ensure comfort.
- Helped in house chores such as washing dishes and clothes, swept, cleaned.
Lead
Dairy Queen
Pearland, Texas
04.2021 - 01.2023
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed store opening and closing procedures to maintain accurate business hours.
- Operated cash register, processed various payment methods, and enhanced customer satisfaction.
- Cooked hamburgers, hotdogs, french fries, ice cream, chicken strips, and other fast-food menu items to meet customer orders.
- Organized and replenished supplies during shift to ensure availability.
Education
Some College (No Degree) - Massage Therapy
San Jacinto College
Pasadena, TXSome College (No Degree) - Esthetician
Houston Community College
Houston, TXSkills
- Customer service
- Cash Handling/ Cash register operations
- Scheduling appointments
- Problem Solving
- Critical thinking
- Hands on
- Hair removal (waxing)
- Facials
- Staff training
- Teamwork
- CPR certified
Certification
- Food Handler Certification
- Certificate of Technology Massage
- Cosmetology - Facial Specialist
Timeline
Front Desk Receptionist
Massage Envy
03.2026 - Current
Curbside Shopper and bakery
HEB Grocery Store
03.2024 - Current
In-Home Babysitter
care.com
06.2023 - 02.2024
Lead
Dairy Queen
04.2021 - 01.2023
Some College (No Degree) - Massage Therapy
San Jacinto College
Some College (No Degree) - Esthetician
Houston Community College