Kevin Stewart
Noblesville,IN
Summary
Strategic leader with extensive experience in disaster recovery and IT service delivery. Proven ability to build and maintain strong client relationships while implementing innovative solutions to enhance service quality and efficiency. Effectively leads diverse teams to achieve corporate objectives through collaboration and continuous improvement initiatives.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Virtual Disaster Recovery Coordinator
NWN (formerly InterVision, Bluelock)
01.2022 - Current
- Acted as primary contact for Disaster Recovery clients, facilitated onboarding of new clients and coordinated recurring tests and enhanced recovery documentation. Managed internal Data Center migrations.
- Fostered positive relationships with clients to ensure effective communication and support.
- Conducted regular testing and consultations with clients to address identified risks and discuss service enhancements.
- Testing/validation
- Live failovers/incidents
- Identify what was sold to the client and coordinate the service implementation
- Coordinate and manage related projects
- Documentation
- Documentation publication
- Upgrades
Team Leader, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2018 - Current
- Leader for a global team of IT professionals supporting various tools, services and customers. A customer facing role for mid (2000+ employees) to large (50,000+ employees) business spanning multiple industries (Manufacturing, Retail, Entertainment, Service, Food, Automotive, Government). SLA targets consistently met or exceeded during my tenure.
- Led a high-performing team of IT professionals in delivering innovative solutions.
- Exceeded KPIs and service level agreements for daily service delivery
- Achieved corporate objectives through continuous improvement of delivery costs and service quality
New Business Pursuits Focal Point, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2013 - Current
- Accountable for Americas Batch Services RFP, RFI and Service Request responses (cost/solution/timeline)
- Engaged in initial batch activities for contract renewals and new logos; maintained standards and developed customized SOWs, service assumptions, and SLA/SLRs.
- Consulted with Americas team on projects and service requests beyond their direct scope, enhancing overall project success.
- Obtained necessary approvals from customers and leadership team to proceed with projects. from Customers, Account Executives and DXC Leadership team
- Provided transition and transformation process requirements while coordinating resource engagement to ensure project alignment.
- Illustrate and communicate ongoing service expectations.
- Provide FTE requirements and costs for end to end services including the run and project organizations
- Manage and maintain all collateral related to pursuits and the capability.
- Manage communication to the leadership team on new business trends and forecasted wins.
Account Billing, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2015 - Current
- Managed billing accounts for delivery service, implementing cost-saving initiatives to optimize expenditures.
- Engage delivery leaders to leverage services for cost reduction and revenue enhancement.
- Created and maintained a billing calculator to streamline invoicing processes.
- Executed employee time reports to accurately track hours worked, supporting payroll accuracy.
- Input time data and volumetric data into the billing calculator.
- Submit costs via financial software to receiving accounts.
NGDM (Next Generation Delivery Model) Subject Matter Expert, AMS Batch Services
DXC Technology (formerly HPE, HP)
01.2013 - 01.2017
- Created and implemented business case and ROI template to secure customer approval for critical projects/transformations, including outdated hardware/software and manual effort.
- Increased account revenue by reducing maintenance effort and costs for service delivery; collaborated on research, identification, analysis, and resolution of service and processing inefficiencies.
- Efforts resulted in the reduction of thousands of hours of monthly technical delivery effort over 100+ accounts.
- Streamlined processes by automating repetitive tasks.
- 2. Reduce incidents by removing or transforming network, architecture, service or business process polluters.
- Collaborated with technical resources to align project goals and deliverables.
- Stakeholder management, reporting, change management
- Documented issues and resolutions, capturing estimated and actual results.
Technical Consultant, AMS Batch Services
DXC Technology (formerly HPE, HP)
01.2010 - 01.2013
- Collaborated with technology professionals to enhance delivery of Control-M Batch Services for multiple customers.
- Consulted clients and business units to identify and implement batch scheduling opportunities and capabilities.
- Analyzed batch processing errors and determined resolution.
- Worked with other technical teams (platform, database, business application) to resolve issues or inefficiencies in the batch environment.
- Executed software installations and patches to ensure system functionality.
- Executed scheduling changes to meet evolving business requirements.
Data Center Manager
UMG (Universal Music Group)
01.2008 - 01.2010
- Manage global data center facilities including capacity planning, third party vendor maintenance, equipment layout, auditing, SLA and metrics reporting to senior management.
- Managed and maintained data center environment to ensure optimal performance and reliability.
- Advised senior IT management on high-level activities within the data center facility, ensuring alignment with strategic objectives.
- Review and negotiate vendor maintenance contracts to ensure all business needs were clearly met at a cost consistent with SLA's.
- Liaised with equipment vendors and technical staff to implement changes in the environment, safeguarding production and facilities availability.
Team Leader Production Batch Support
UMG (Universal Music Group)
01.2005 - 01.2010
- Monitored and supported production environments using various tools, managing a 24/7 team of 25+ staff focused on incident management and business support activities.
- Managed batch scheduling across the enterprise using Robot Schedule (Help Systems) and Control-M (BMC).
- Transitioned batch scheduling from software team to operations staff; generated savings by reducing on call expenses and leveraging lower cost resources.
- Standardized support processes and consolidated teams through cross-training initiatives.
- Oversaw Production Support/Operations Analysts’ staff to follow all plans and procedures.
- Facilitated on-call rotation for Production Support/Operations Analysts to ensure timely issue resolution.
Education
MBA - IT Management
WGU
BA - Communications
Indiana University
Skills
- Disaster recovery tools
- Client onboarding skills
- Risk assessment
- Service level agreements
- Enterprise Software
- Project documentation
- Project leadership
- Change management
- Relationship management
- Time management
- Communication skills
- Time Management
- Project documentation
Certification
BMC Certified Administrator (v7)
Languages
English
Community Experience
- Sunblest Farms Community, Fishers, HOA Vice President, 2018-09, Present, Support the President and fill his role of leading HOA meetings in his absence., Head the committee for the neighborhood swimming pool., Ensure pool maintenance is scheduled/completed. Lead committee discussions for pool improvements., Support/assist numerous neighborhood committees (Crime Watch, Activity, etc)
- Harrison Parkway Elementary, Classroom Parent, 2016-08, 2017-06, Organize and conduct classroom parties, Organize teacher appreciation, holiday/birthday gifting to teacher
Community Service
Down Syndrome Indiana (DSI), 2008-09, Present, Host annual cornhole tournament to raise money for DSI, Coordinate food, product, prize and monetary donations from charitable vendors., Raised > $15k for DSI, Charity
Timeline
Virtual Disaster Recovery Coordinator
NWN (formerly InterVision, Bluelock)
01.2022 - Current
Team Leader, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2018 - Current
Account Billing, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2015 - Current
New Business Pursuits Focal Point, Americas Batch Services
DXC Technology (formerly HPE, HP)
01.2013 - Current
NGDM (Next Generation Delivery Model) Subject Matter Expert, AMS Batch Services
DXC Technology (formerly HPE, HP)
01.2013 - 01.2017
Technical Consultant, AMS Batch Services
DXC Technology (formerly HPE, HP)
01.2010 - 01.2013
Data Center Manager
UMG (Universal Music Group)
01.2008 - 01.2010
Team Leader Production Batch Support
UMG (Universal Music Group)
01.2005 - 01.2010
MBA - IT Management
WGU
BA - Communications
Indiana University