Kevin Talley
Zeeland,Michigan
Summary
Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Over 10 years of knowledge and experience in the IT support field. Skills include admin support of but not limited to Windows 7 and 10 as well as Office 365 (Outlook, Teams, Exchange, Azure). Committed to tracking full support ticket lifecycles to confirm successful resolutions and always maintaining a strong customer service relationship with end users
Overview
4
4
years of professional experience
Work History
Support Analyst
ODL Inc
Zeeland, MI
03.2018 - Current
- Responsible for maintaining and improving help desk ticketing system.
- Led Honeywell hand held scanner installment and support for high low drivers and shop team members.
- Became lead of 3 member team to better serve company and its support needs.
- Implemented Teams phone upgrade
- In charge of cell phone set ups and upgrades as well as activation and deactivation.
- Lead Admin support of Office 365 including (Exchange, Azure, Teams)
- Support onsite, remote users with software, hardware and network related issues.
- Worked with upgrade from Win 7 to Win 10 that included support and training for Outlook and Teams use.
- Support AV equipment. Coordinate Teams conference meetings with Zeeland, Dallas and Atlanta as well as many other locations..
- Experience with remote tools such as Guardian, Pulse Secure, VMware, Remote Desktop, Tight VNC.
- Work closely to update documentation, create and close tickets and monitor trouble areas
- Set up and maintain new equipment including laptops and desktops.
- Worked with Vendors for support and upgrades.
Education
Associates Degree - Sales and Marketing
Davenport University
05.1996
A+ Certified HDI Member -
02.2013
Skills
- Office 365
- Windows 10
- Help Desk Support
- VPN and Remote Support
- A Certified
- Audio Video Support
Timeline
Support Analyst
ODL Inc
03.2018 - Current
Associates Degree - Sales and Marketing
Davenport University
A+ Certified HDI Member -
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