Kevin Taylor
Riverview,United States
Summary
Motivated individual with experience in customer service . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
IT Specialist (COMSEC Account Manager)
Defense Intelligence Agency, DIA
05.2015 - 04.2021
- Provides proper management and security of all COMSEC material held to ensure compliance to national security standards for the Defense Intelligence Agency (DIA)
- Active in all phases of the COMSEC account operations
- Performs system database management to include compilation of system's reports
- Maintains proper storage and physical security for all COMSEC material and appropriate inventories and destructions methods are maintained and reported to appropriate officials
- Responsible for distribution of electronic keys to the end-item COMSEC user
- Conducts refresher training to hand receipt holders and assisted in the development of the Standard Operations Manual
- Also responsible for the management of KSV-21 cards
- Conducts inventories on hand receipt holders that hold COMSEC material/equipment in their possession
- Ensure prompt and accurate preparation, and submission of account correspondence related to accounting reports, increasing accountability and improving procedures.
Information Technology Specialist
Department Of Defense (DOD)
08.2010 - 05.2015
- Serves as Team Leader and Advisor on matters pertaining to daily automations operations within the organization
- Plans, develops, and coordinates the implementation, operation, and maintenance of current and future systems
- Interprets IT policies, standards and guidelines; conducts analysis and recommends resolution of complex automation issues
- Develops system and network requirements, to include developing plans for meeting all security requirements
- Serves as a member of a team which interfaces with the customer on technical, management and budgetary matters concerning specific tasks on projects and contracts
- Responsible for the setup of Video Teleconferences within the organization
- Installs Enterprise applications, adjusting interfaces and security aspects to meet requirements and functionality
- Troubleshoots application problems, applying diagnostic tools to trace and resolve technical problems
- Analyzes software and hardware constraints to identify new user requirements
- Conducts meetings to discuss area of customer concern and to obtain additional clarifying data
- Makes recommendations for corrective actions required
- Plans and advises on implementation of revised procedures, processes, methods or approaches.
Senior Data Systems Integrator
US Army
03.2008 - 03.2010
- Supervised Brigade level technical assistance for the installation, operation, systems analyst functions, Brigade level maintenance, and management of multi-functional/multi-user information processing systems in mobile and fixed facilities
- Developed, directed, and supervised training programs to ensure soldiers proficiency and career development
- Organized work schedules and ensured compliance with directives an policies on operations security (OPSEC), signal security (SIGSEC), communications security (COMSEC), and physical security
- Wrote Brigade level facility standing operating procedures (SOP)
- Arranged higher level or contractor support maintenance for assigned equipment
- Directed Brigade level programming projects
- Created user accounts and initial passwords for these accounts
- Routinely performed backups of important system files onto tapes
- Prepared testing and implementation plans
- Monitored system performance to ensure optimal operations
- Performed tests and reported results to leadership
- Briefed staff and operations personnel on matters pertaining to information systems
- Corrected deficiencies or shortcomings to improve system performance and efficiency
- Develops, maintains, and coordinates future capacity planning requirements
- Participated in development of the continuity of operations plan (COOP), information systems plans (ISP), information management plan (IMP), and information management master plan (IMMP)
- Developed and enforced policies and procedures for facility management
- Prepared and supervised the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to information system operations
Battalion S6 Information Technology Division Supervisor
US Army
02.2006 - 02.2008
- Served as the Battalion S-6 Section Chief for American Forces South (AFSOUTH)
- Processed information systems analysis for a battalion that covered over 640,000 square miles and served over 400 Soldiers throughout Italy, Turkey, Spain and Portugal
- Provided support to local and remote users while planning and coordinating installation projects, system analysis and unit level maintenance with a deep focus on policy enforcement for network security
- Set up over 40 Video Teleconferences; enabling streamlined communications between Brigade and three Battalion elements
- Advised the Naval Support Activity(N6) on the computer requirements for the relocation of over 200 Army users
- Commended by higher headquarters for outstanding tracking of hardware and software components with the organization
- Planned, supervised, coordinated, and provided technical assistance for the installation, operation, systems analyst functions, unit level maintenance, and management of multi-functional/multi-user information processing systems in mobile and fixed facilities
- Participated in development of the continuity of operations plan (COOP), information systems plans (ISP), information management plan (IMP), and information management master plan (IMMP)
- Performed Information Assurance functions for Computer Emergency Response Teams (CERTs)
- Coordinated information assurance efforts and network security with the Information Assurance office
- Developed, directed and supervised training programs to ensure soldier's proficiency and career development
- Prepared and supervised the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to information system operations
- Directed high level programming projects
- Ensured compliance with directives an policies on Operations Security (OPSEC), Signal Security (SIGSEC), Communications Security (COMSEC) and physical security.
Instructor\Writer (School of Information Technology)
US Army
02.2004 - 01.2006
- Instructor/Writer for the School Of Information Technology; developed, trained and instructed over 840 Soldiers at all levels for the 25 Series Career Management Field from Advanced Individual Training to the Warrant Officer Advanced Course
- Instructed Soldiers in the installation, configuration and maintenance of switches and routers using a multi-protocol internet system, in a Local Area Network (LAN) and Wide Area Network (WAN) with Cisco Certified Network
- Regularly briefed staff and trained personnel on IT topics such as information assurance, Microsoft Office, Public Key Infrastructure (PKI), and Common Access Card (CAC)
- Instructed students on performing input/output data control and bulk data storage operations, transferring data between information processing equipment and systems
- Instructed students on troubleshooting automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software
- Instructed students on installing, operating, PMCS and unit level maintenance on COMSEC devices
- Assisted in the design, preparation, editing, and testing of computer programs
- While deployed in Kuwait, supervised and trained soldiers to install and administer Joint Battle Command Systems to various secure networks
- Took the lead in resolving complex automation issues to raise the level of IMO support for the Coalition Forces Land Component Command (CFLCC) Commanding General's Staff.
Helpdesk Supervisor
US Army
03.2003 - 01.2004
- While serving as the Help Desk Controller, supervised the daily operations of the Help Desk and Communications Center, for Army level North American Treaty Organization (NATO) Headquarters in Greece
- While maintaining accountability and control of more than $2.6 million dollars worth of secure voice, data, cryptographic, radio and computer equipment, ensured all software met and conformed to standards set by NATO Headquarters
- Utilized office automation software such as word processing, database management, graphics and electronic mail
- Monitored the entire network constantly, while on shift
- Worked with remote sites to resolve all network and circuit outages within the organization
- Provided "over-the-counter" support to military Soldiers,Sailors,and Airman as needed
- Provided daily briefings to supervisor and unit commander on important changes within the unit.
Education
Associate of Science - Cyber And Network Security
ECPI
Manassas, United States05.2021
Skills
- Technical reporting
- Application installations
- Troubleshooting
- Disaster Recovery
- Technical Documentation
- Project Implementation
- Service support
- User Support
- Videoconferencing
Desired Locations
Washington D.C., United States
Job Related Training
- MCITP: Windows 7, Enterprise Desktop Administrator, 08/03/2011
- CompTIA A+, 04/25/2009
- CompTIA Network+, 12/20/2002
Day Phone
813-826-2764
Availability
Permanent, Full-time, Shift work
Timeline
IT Specialist (COMSEC Account Manager)
Defense Intelligence Agency, DIA
05.2015 - 04.2021
Information Technology Specialist
Department Of Defense (DOD)
08.2010 - 05.2015
Senior Data Systems Integrator
US Army
03.2008 - 03.2010
Battalion S6 Information Technology Division Supervisor
US Army
02.2006 - 02.2008
Instructor\Writer (School of Information Technology)
US Army
02.2004 - 01.2006
Helpdesk Supervisor
US Army
03.2003 - 01.2004
Associate of Science - Cyber And Network Security
ECPI
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