Kevin Templeton
Gambrills,MD
Summary
Talented professional with expert sales, customer service and leadership talents. Composed persona known for having excellent drive. Insightful Store Manager with over 20 years of customer service experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Jackmont Hospitality Inc.
Baltimore, MD
12.2014 - Current
- Developed new store location from ground up by hiring and training efficient team.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reviewed and monitored scheduling, purchases and other expenses to maintain $[Amount] quarterly budget.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Reconciled daily sales transactions to balance and log day-to-day finances with [Software].
- Created work schedules according to sales volume and number of employees.
- Performed ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
Manager
The Rose Group LLC
Gambrills, MD
04.2008 - 09.2014
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
Education
Associate of Arts - Radio And Television Broadcasting Technology
Broadcasting Institute of Maryland
Parkville, MD2004
Skills
- Opening and closing procedures
- Maximizing profitability
- Customer relations
- Team leadership and coaching
- Order management
- Vendor Management
- Staff training and development
- POS systems
- Relationship building and management
- Excellent customer service skills
- Detail-oriented
- Customer-oriented
- Staff management
Certification
Serv Safe
Timeline
Store Manager
Jackmont Hospitality Inc.
12.2014 - Current
Manager
The Rose Group LLC
04.2008 - 09.2014
Associate of Arts - Radio And Television Broadcasting Technology
Broadcasting Institute of Maryland