Kevin Thomas

Richmond

Summary

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

years of professional experience

Work History

Maintenance

Fairfield Inn

01.2023 - 01.2024

In charge of maintaining and mending the rooms at Fairfield Inn and Suites. I also worked the night shift occasionally as a night auditor for that same inn.

HVAC Technician

Restored Comfort Solutions

01.2022 - 01.2023

Repaired and installed HVAC systems for both commercial and residential settings across the greater Houston area.

Texas Roadhouse

01.2021 - 01.2023

Worked as a restaurant server for a Texas Roadhouse in Richmond, Texas. Was also a training coordinator and trainer. I learned how to talk to people and work in a fast, high pressure environment.

Education

High School -

Stephen F. Austin

Sugarland, Texas

01.2017

Bachelor - Social Work

University of Houston- Downtown

05.2025

Skills

Equipment maintenance procedures
Maintenance knowledge
Customer service
Active listening

Customer relations
Data entry
Strong work ethic

Timeline