Kevin Thomas

Burkhart's is our 50 year old family business consisting of 3 separate businesses: Burkhart Custom Frame & Art, Burkhart Electronics, and Burkhart Portable Signs.

2018 - current Manager/Sales/Customer Service

• Researched new suppliers to help mitigate supply chain issues/shipping delays/discontinued products along with increased costs.
• Negotiated with other businesses to combine orders and deliveries to assist lowering freight costs by 20%
• Started woodworking shop to build frames in-house and provide an additional revenue stream building custom wood gifts and small furniture.
• Downsized overall inventory and focused on our more profitable items/services that helped increase our profits by 15%
• Brought in new revenue streams putting up signs for other companies in various industries.
• Developed and maintained relationships with customers and suppliers through account development.

2012 - 2017 Sales/Customer Service/Merchandising

• Managed day to day finances, fulfilled invoices to our suppliers, billing to our rental customers.
• Develop and maintain great customer service to ensure longtime repeat business
• Tracked parts use and charged items to customer accounts for billing.
• Built and maintained vendor displays for picture frames, mats, glass, etc. for our featured brands/partners.
• Originated and cultivated strong relationships with prospective clients by strategizing outbound calling campaigns.

2004-2012 Customer Service/ Inventory/ Delivery

• Answered inbound calls and in store customer service and assessed customer needs.
• Inspected merchandise for quality and arranged proper display location on floor.
• Delivery and setup of rented portable signs to customers
• Maintain a steady supply of parts for daily needs as well as custom orders for customers in both electronics and art framing supplies.
• Perform maintenance as needed to keep sign trailers in working condition for rentals.

• Created a vision and goals for customer's landscape and developed plans to ensure maximum customer satisfaction.
• Planned work and determined proper tools and equipment.
• Maintained landscaping equipment for safety and get the best results for the customer.

• Provided quality clerical support through data entry, document management, email correspondence.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Provided primary customer support to internal and external customers.