KEVIN TILLMAN
West Palm Beach
Summary
Dynamic and results-driven Advanced Medical Support Assistant at West Palm Beach VA Medical Center, skilled in patient scheduling and insurance verification. Proven ability to enhance operational efficiency through effective communication and crisis management, ensuring seamless care for veterans while maintaining HIPAA compliance. Committed to delivering exceptional customer service in high-pressure environments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
West Palm Beach VA Medical Center
West Palm Beach
06.2022 - Current
- Initiate and pull all morning reports for Social Work Service
- Verify all overnight transfers
- Provide consultation for the Veterans transferring to various clinics
- Contact local hospitals for patient information to update records
- Schedule Veterans' transfers, appointments, and transportation
- Verify identification and insurance documentation
- Discharged Veterans and provided all necessary documentation
- Ensure the Chief of the service receives the latest report
- Responsible for authorizing all consults related to the Transfer Office, Community Care-Emergency Room, and Community Care-Inpatient
- Type 40 words per minute
- Check-in and check-out patients to the Social Work Clinic
- Answer all calls and inquiries in person and via phone
- Verify that veterans' labs, referrals, and appointments were submitted properly
- Create, authorize, fax, CPRS, LEAF, HSRM, ECR, CISCO, & JVL
- Brief Nurses on duty on what to submit into HSRM
Mental Health Technician
JFK North Medical Center
Riviera Beach
01.2017 - 01.2045
- Promotes and supports the hospital mission and values
- Provided services supportive of the nursing care given by professional and licensed nurses
- Performs duties according to policies
- Assists in providing and coordinating psychiatric care for persons experiencing acute symptoms of mental illness or emotional distress
Medical Support Assistant
Veterans Affairs Southpoint Clinic
Jacksonville
01.2013 - 01.2015
- Checked-in and Checked out at least 20 to 30 patients a day for their appointments
- Answered at least 50 to 60 phones daily from patients trying to refill medication, make appointments, or just ask general questions
- Was the person that my nurse and Provider relied on to make sure labs, referrals, appointments, were put in properly
Petty Officer, 8404, BEHAVIORAL HEATH TECH
US Navy
Pensacola
01.2004 - 01.2012
- Facilitated behavioral and mental health care for service members and families.
Performed assessments and crisis management in collaboration with psychiatrists and psychologists.
Co-led therapy groups and provided short-term counseling to support mental well-being.
Conducted training classes focused on psychological education.
Completed thorough documentation of patient care in hospital and field environments.
Delivered interventions for individuals facing psychological trauma and crises.
Demonstrated expertise in operational stress control methods and traumatic brain injury evaluations.
Education
Bachelor's degree - Bachelor of Science Management
University of Phoenix
Hollywood, FL, United States08.2019
Skills
- CISCO
- eHR management
- patient scheduling
- insurance verification
- medical record updating
- emergency consult authorization
- customer service
- Microsoft Office applications
- problem solving
- data entry accuracy
- effective communication
- crisis management
- mental health support
- HIPAA compliance
- Conflict resolution techniques
Websites
Certification
Aspiring Supervisors Program Graduate
Accomplishments
- Enhanced Patient Flow: Reduced average patient wait time by 30% through streamlined scheduling processes.
- Efficient Patient Transfers: Coordinated over 200 successful patient transfers monthly with zero incidents.
- Team Training Leader: Trained 15 new hires on reporting protocols, increasing team productivity by 25%.
- Precise Budget Management: Managed $10,000+ unit budget with 100% accuracy and no discrepancies.
Languages
English, Advanced
Personal Information
Title: Advanced Medical Support Assistant
Timeline
Advanced Medical Support Assistant
West Palm Beach VA Medical Center
06.2022 - Current
Mental Health Technician
JFK North Medical Center
01.2017 - 01.2045
Medical Support Assistant
Veterans Affairs Southpoint Clinic
01.2013 - 01.2015
Petty Officer, 8404, BEHAVIORAL HEATH TECH
US Navy
01.2004 - 01.2012
Bachelor's degree - Bachelor of Science Management
University of Phoenix
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