Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Tillman

Dallas,TX

Summary

Dynamic District Team Lead at Extra Space Storage with a proven track record in performance monitoring and relationship building. Expert in coaching and mentoring, I enhanced team capabilities and optimized customer experiences. Committed to continuous improvement, I generated actionable reports that drove operational success and fostered a collaborative work environment.

Overview

22
22
years of professional experience

Work History

District Team Lead/Store Manager

Extra Space Storage
12.2003 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted with hiring, training and mentoring new staff members.

Education

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Performance monitoring
  • Performance improvement
  • Relationship building
  • Coaching and mentoring
  • Attention to detail

Accomplishments

Through my tenure, I have achieved success in all of our levels of site management (District Learning Specialist, Senior Store Manager, District Team Lead). I have also been invited to help design/implement new processes in the company as a member of the OMNI manager development group and a trusted resource for multiple people at all levels of our organization.

Timeline

District Team Lead/Store Manager

Extra Space Storage
12.2003 - Current

Maricopa Community Colleges, Mesa Community College

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