Robert Getz
Marysville
Summary
Self-motivated service-focused professional seeking to leverage both experience and education as a business manager. Detail-oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of generating record sales, while ensuring high customer satisfaction and a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Eager for professional growth, increased responsibility and the opportunity to apply extensive sales and management experience in a challenging environment.
Overview
17
17
years of professional experience
Work History
Store Manager, District Support Manager
Ross Dress for Less
Columbus
2023.12 - 2025.05
- Directed financial management and P&L for location exceeding $12M.
- Supported operational and human resource initiatives across 12 stores in district.
- Recruited, hired, and developed team of over 50 leaders and associates at home location, and 300+ throughout district.
- Transformed bottom-ranked store in Company (2023) to 22nd position (2024).
- Decreased shrink from 2.26% (2023) to 0.44% (2024).
- Reduced turnover from 300% (2023) to 40% (2024).
- Boosted sales achievement from 90% (2023) to 109% (2024).
- Increased operating profit from 92% (2023) to 107% (2024).
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired store managers, district managers, and HR business partners to supply knowledge of various company programs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager, Training Manager, District/Regional Captain
Burlington
Huber Heights
2019.05 - 2023.12
- Managed and trained store and field personnel in operations, including customer service and inventory control.
- Developed training materials and conducted sessions to enhance staff performance.
- Implemented store standards for service, cleanliness, and overall appearance.
- Formulated strategies to increase sales and profits while managing operational costs.
- Monitored store operations, evaluated performance, and provided coaching to personnel.
- Introduced initiatives to improve customer service and satisfaction levels.
- Collaborated with district management to maintain consistent store standards.
- Conducted audits to ensure compliance with policies and procedures.
- Assessed operational efficiency of the store's departments.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Office Depot
Columbus
2018.09 - 2019.05
- Managed P&L for a location generating $5M in revenue.
- Achieved 96% customer satisfaction, leading the region in performance.
- Designed sales strategies focused on relationship building, resulting in 5% year-over-year sales growth.
- Reduced shrinkage to below 1% by enforcing operational procedures, loss prevention policies and investigating discrepancies.
Store Manager, Market Manager, DMD
Staples
Columbus
2015.05 - 2018.09
- Shared responsibility for financial oversight and P&L management across 19 locations.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Cultivated a sustainable culture at home store while mentoring fellow General Managers.
- Conducted weekly, monthly, and quarterly sales analysis to inform strategic decisions.
- Implemented reward and recognition programs to motivate teams and enhance morale.
- Formulated guest strategies that improved client retention by 15% and boosted customer satisfaction above 90%.
General Manager
Chipotle
Columbus
2008.02 - 2015.05
- Cultivated a culture of excellence and accountability, retaining over 80% of top-ranked managers for seven years.
- Advanced from crew member to general manager, mentoring new and experienced general managers across the district.
- Collaborated with NRO team, providing crucial marketing and operational support.
- Delivered exceptional customer service, fostering repeat business and generating referrals.
- Reduced operational costs through effective inventory management and team oversight.
Education
Bachelor of Science - Psychology
Wilmington College
Wilmington, OH05.2011
Bachelor of Science - Philosophy
Wilmington College
Wilmington, OH05.2011
Skills
- Financial management
- Policy development
- Multitasking
- Employee engagement
- Visual merchandising
- Inventory control
- Sales analysis
- Customer service
- Strategic planning
- Team building
- Operational efficiency
- Performance monitoring
- Loss prevention
- Process improvement
- Recruitment strategies
- Leadership mentoring
- Staff training and development
- Decision-making
- Time management skills
- Analytical skills
References
References available upon request.
Timeline
Store Manager, District Support Manager
Ross Dress for Less
2023.12 - 2025.05
Store Manager, Training Manager, District/Regional Captain
Burlington
2019.05 - 2023.12
Store Manager
Office Depot
2018.09 - 2019.05
Store Manager, Market Manager, DMD
Staples
2015.05 - 2018.09
General Manager
Chipotle
2008.02 - 2015.05
Bachelor of Science - Psychology
Wilmington College
Bachelor of Science - Philosophy
Wilmington College