Rebecca Gomez
Tucson,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
District Training Store Manager/Multi-Unit Manager
TJ Maxx, TJX Companies
Tucson
11.1999 - Current
- Analyzed data from surveys, assessments, evaluations to identify potential opportunities for improvement in the store's operations.
- Maintained records of all trainings conducted, including attendance rosters and course evaluations.
- Monitored employee progress and provided coaching when necessary.
- Provided guidance and support during implementation of new systems and processes throughout the store.
- Ensured compliance with corporate standards for safety, customer service, and product knowledge.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Created and implemented processes to ensure successful completion.
Store Manager
Circle K
Tucson, AZ
06.1997 - 11.1999
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
Education
MBA - Marketing
University of Phoenix
10-2006
Skills
- Program Management
- Customer Engagement
- Loss Prevention
- Visual Merchandising
- KPI Tracking
- Effective Communication
- Financial Management
- Business Leadership
- Strategic Planning
Timeline
District Training Store Manager/Multi-Unit Manager
TJ Maxx, TJX Companies
11.1999 - Current
Store Manager
Circle K
06.1997 - 11.1999
MBA - Marketing
University of Phoenix