Summary
Overview
Work History
Education
Skills
Achievements, Activities & Athletics
Timeline
Generic

Kevin Antonio Trinidad

Miami

Summary

Results-driven retail professional with strong management experience in high-volume, customer-focused environments. Adept at leading teams, optimizing operations, and driving sales through strategic merchandising and exceptional service. Recognized for balancing leadership and hands-on support, resolving issues quickly, and fostering a productive, goal-oriented atmosphere that enhances customer satisfaction and team performance.

Overview

4
4
years of professional experience

Work History

Sales Supervisor / Key Holder

Steve Madden
03.2023 - Current
  • - Supervised daily store operations and supported management in driving sales performance and achieving KPIs.
  • - Acted as a key holder responsible for opening/closing procedures, cash handling, and store security.
  • - Coached and motivated team members to deliver excellent customer service and meet personal and team sales goals.
  • - Assisted with visual merchandising to maintain brand standards and highlight new product launches.
  • - Handled escalated customer concerns with professionalism and solution-oriented focus.
  • - Trained and onboarded new associates in policies, sales strategies, and product knowledge.
  • - Partnered with leadership on inventory control, loss prevention, and store organization.

Sales Associate

Journeys Shoe Store
07.2021 - 03.2023
  • - Delivered personalized customer service and assisted shoppers in selecting footwear and accessories.
  • - Maintained product knowledge to upsell effectively and meet daily sales targets.
  • - Supported merchandising, restocking, and floor organization for an inviting retail environment.
  • - Accurately processed sales, returns, and exchanges via POS systems.
  • - Resolved customer questions and concerns with courtesy and professionalism.
  • - Collaborated with coworkers to maintain store cleanliness and positive energy.

Education

Associate Degree -

Miami Dade College

High School Diploma - undefined

Miami Beach Senior High School
06.2023

Skills

  • Bilingual: Fluent in Spanish and English
  • Customer Service Excellence: Skilled in resolving customer concerns with a focus on satisfaction
  • Sales Performance: Strong upselling techniques and consistent achievement of sales goals
  • Team Leadership: Experience training, coaching, and motivating staff
  • Retail Operations: Knowledge of store opening/closing, cash handling, and security procedures
  • Visual Merchandising: Experience maintaining brand presentation and executing product displays
  • POS Systems & Cash Management: Proficient in handling transactions, returns, and daily reconciliation
  • Inventory Control & Loss Prevention: Hands-on experience managing stock, reducing shrink, and supporting audits
  • Communication Skills: Clear and confident communicator with customers and team members
  • Problem Solving: Quick thinker with the ability to manage escalated issues calmly and effectively
  • Adaptability & Learning: Fast learner who picks up procedures and new responsibilities with ease
  • Organization & Time Management: Skilled in balancing multiple priorities in fast-paced retail environments

Achievements, Activities & Athletics

  • Employee of the Month at Steve Madden - September 2024 & April 2025
  • Volleyball Team Member at Miami Beach Senior High School and Union City High School
  • Yearbook Club Member - Assisted with design, editing, and distribution of school yearbook
  • Participated in Yearbook Committee Activities, including event coverage and layout planning

Timeline

Sales Supervisor / Key Holder

Steve Madden
03.2023 - Current

Sales Associate

Journeys Shoe Store
07.2021 - 03.2023

High School Diploma - undefined

Miami Beach Senior High School

Associate Degree -

Miami Dade College

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