Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Triplett

Store Manager
Algonquin,IL

Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as online environments. Revitalizes operations and adapts to changing market conditions. Has demonstrated great patient care while working as a Med Tech in the Air Force and understands the needs of patients along with customers.

Overview

2
2
years of post-secondary education
21
21
years of professional experience

Work History

Store Manager

Byrider
East Dundee , IL
04.2013 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 15-20 employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates, portfolio collectors, and mechanics.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Sales Associate

Byrider
Columbia , MO
04.2009 - 04.2013
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

Warehouse Associate

Marathon Office Interiors
Columbia , MO
02.2006 - 03.2009
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Medical Technician

Air Force
St Louis, MO
06.2001 - 06.2007
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Identified operational improvements to drive efficiency and quality of care.

Education

Associate of Applied Science - Nursing

Columbia College
Columbia, MO
03.2007 - 05.2009

Skills

Relationship building and management

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Timeline

Store Manager

Byrider
04.2013 - Current

Sales Associate

Byrider
04.2009 - 04.2013

Associate of Applied Science - Nursing

Columbia College
03.2007 - 05.2009

Warehouse Associate

Marathon Office Interiors
02.2006 - 03.2009

Medical Technician

Air Force
06.2001 - 06.2007

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Kevin TriplettStore Manager