Kevin Triplett
Store Manager
Algonquin,IL
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as online environments. Revitalizes operations and adapts to changing market conditions. Has demonstrated great patient care while working as a Med Tech in the Air Force and understands the needs of patients along with customers.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Store Manager
Byrider
East Dundee , IL
04.2013 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 15-20 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates, portfolio collectors, and mechanics.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Associate
Byrider
Columbia , MO
04.2009 - 04.2013
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Warehouse Associate
Marathon Office Interiors
Columbia , MO
02.2006 - 03.2009
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Medical Technician
Air Force
St Louis, MO
06.2001 - 06.2007
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Administered tests and medication to stabilize patients in field or in transit.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Identified operational improvements to drive efficiency and quality of care.
Education
Associate of Applied Science - Nursing
Columbia College
Columbia, MO 03.2007 - 05.2009
Skills
Relationship building and management
Team leadership and coaching
Opening and closing procedures
Excellent customer service skills
Accurate money handling
Positive and upbeat
Timeline
Store Manager
Byrider
04.2013 - Current
Sales Associate
Byrider
04.2009 - 04.2013
Associate of Applied Science - Nursing
Columbia College
03.2007 - 05.2009
Warehouse Associate
Marathon Office Interiors
02.2006 - 03.2009
Medical Technician
Air Force
06.2001 - 06.2007