KEVIN T. TRUONG
Houston,TX
Summary
Seasoned General Manager with over 10 years of experience in the hospitality industry with a passion for delivering exceptional customer service and ensuring a smooth running of daily operations. Skilled in training and developing staff, managing stock, and coordinating in-store sales and promotions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Researcher
Chipotle Grill
Remote
12.2025 - Current
- Executed in-depth market research to uncover consumer trends and preferences.
- Executed data analysis utilizing statistical software to enhance operational efficiency.
- Engineered and sustained databases to optimize information tracking and retrieval processes.
- Developed detailed reports to communicate findings and recommendations to management.
Assembly Line Production Worker
Sercel
Katy, TX
11.2024 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Assembled components according to technical specifications and quality standards.
- Conducted routine inspections of products for defects and ensured compliance with safety protocols.
- Collaborated with team members to troubleshoot equipment malfunctions and minimize downtime.
- Trained new employees on assembly techniques and safety procedures, enhancing team performance.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
Area Operations Director
Panera Bread
Houston, TX
03.2013 - 10.2024
- Oversaw daily operations for high-volume restaurant, leading to a consistent sales growth.
- Successfully planned and executed a high-profile corporate event for 500 guests, resulting in positive feedback from clients and an increase in repeat business.
- Improved guest satisfaction scores by personalizing guest experiences and implementing staff training programs.
- Developed employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Houston, TX (Multiple locations)
Education
No Degree - Computer Science
Lone Star College
Houston, TX06.2030
High School Diploma -
Westfield High School
Houston, TX06.2013
Skills
Obtained AutoCAD certification to support advanced drafting and design projects
Led data research projects to uncover insights that informed strategic decisions Oversaw the analysis of complex datasets to drive actionable recommendations Coordinated with cross-functional teams to align research objectives with organizational goals
Implemented effective time management strategies to streamline workflows and meet deadlines
Developed and implemented training initiatives aimed at improving employee skills and knowledge
Designed and implemented training programs aimed at fostering professional growth and organizational effectiveness
Oversaw project teams to align objectives with organizational goals Facilitated communication between departments to streamline project execution Championed initiatives that improved team efficiency and project outcomes
Certification
- Texas Food Manager Certification
- ServSafe Program (February 2021-February 2026)
- Cert No: 20202907
Accomplishments
- Most Profiting Area Operating Partner of the Year
Timeline
Data Researcher
Chipotle Grill
12.2025 - Current
Assembly Line Production Worker
Sercel
11.2024 - Current
Area Operations Director
Panera Bread
03.2013 - 10.2024
No Degree - Computer Science
Lone Star College
High School Diploma -
Westfield High School