Open To Work
Kevin Tysor
Charleston,WV
Work Preference
Summary
Dedicated Customer Service and Technical Support Professional with extensive experience in managing customer retention and relationship building. Supervised teams to achieve high customer satisfaction, foster loyalty, and drive business growth through effective retention strategies and staff training. Focused on creating positive work environments that encourage teamwork and enhance productivity.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Retention Supervisor
COFORGE
Charleston, WV
02.2026 - Current
- Supervised retention team to enhance customer engagement and loyalty strategies.
- Developed strategies to improve customer retention and loyalty.
- Monitored key performance indicators to assess retention program effectiveness.
- Analyzed customer feedback to identify trends and improve service delivery.
- Resolved escalated customer issues promptly to maintain satisfaction levels.
- Developed training programs for staff to enhance customer interaction skills.
- Provided training sessions for employees on how to handle difficult conversations with customers regarding their accounts or billing issues.
Tier 1 Mac Tech
Ibex Global
Hampton, VA
04.2020 - Current
- Delivered frontline technical support for Mac computers and iOS devices, resolving hardware and software issues to enhance user experience.
- Executed diagnostics, initiated repairs, and updated devices with latest software and firmware to maintain optimal performance.
- Coordinated scheduling for Genius Bar appointments to maximize resource utilization and maintain high customer satisfaction.
Addiction Treatment PRN
The Farley Center
Williamsburg, VA
04.2014 - 03.2020
- Monitored patient well-being through regular rounds, reinforcing adherence to treatment protocols.
- Facilitated patient participation in NA & AA meetings, enhancing engagement in recovery process.
- Managed patient admissions and discharges, ensuring accuracy and confidentiality of records.
Education
Information Systems Technology - Utilized Software Applications in Windows 3.1, Lotus 1, 2, 3, Excel, PowerPoint, MS, Word, Keyboarding, and Office Communication
Tidewater Tech
Newport News, VA 09.2004 - 05.2005
Skills
- Retention Strategies
- Client management
- Patient recordkeeping
- Scheduling
- Report generation
- Data accuracy
- Microsoft Office Suite
- Mobile Device Management
- Operating System Knowledge
- Problem-solving
- Interpersonal communication
Timeline
Retention Supervisor
COFORGE
02.2026 - Current
Tier 1 Mac Tech
Ibex Global
04.2020 - Current
Addiction Treatment PRN
The Farley Center
04.2014 - 03.2020
Information Systems Technology - Utilized Software Applications in Windows 3.1, Lotus 1, 2, 3, Excel, PowerPoint, MS, Word, Keyboarding, and Office Communication
Tidewater Tech
09.2004 - 05.2005