Maija Mckanney
Harker Heights
Summary
Results-driven and self-motivated healthcare leader with 4+ years of experience leading multidisciplinary teams, managing healthcare projects, and driving quality improvement initiatives. Skilled in strategic planning, staff development, and fostering collaboration to enhance clinical efficiency and patient-centered care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retention Supervisor
Connect America
Harker Heights
05.2026 - Current
- Implemented strategies to reduce churn and increase customer engagement.
- Supervised retention team to improve customer satisfaction and loyalty through targeted initiatives.
- Monitored key performance indicators related to retention efforts.
- Analyzed customer feedback to identify trends and drive actionable improvements.
- Analyzed customer data to identify trends in customer behavior.
- Collaborated with cross-functional teams to improve service delivery processes.
- Facilitated team meetings to align on retention goals and celebrate achievements.
- Provided coaching and support to team members on customer interactions.
Team Leader - Benefit Verification
CareMetx
Fort Worth
11.2025 - 03.2026
- Led team in daily operations, ensuring compliance with company protocols to maintain service quality.
- Monitored team performance, delivering actionable feedback to drive continuous improvement.
- Implemented process improvements to enhance service delivery efficiency.
- Trained new staff on processes and best practices, enhancing patient support capabilities.
- Fostered a collaborative environment by encouraging open communication among team members.
Patient Account Specialist
Addison Group inc./Go Health Urgent Care
02.2025 - 05.2025
- Oversaw revenue cycle operations, optimizing cash flow and minimizing delays
- Managed patient billing processes to ensure timely and accurate invoicing
- Resolved billing discrepancies through thorough investigation and effective communication with patients and insurance providers
- Claims Processing
- Account Reconciliation
- Processing payments
- Educating patients on financial policies
- Utilized EMR and Zendesk systems
- Compliance with HIPAA and Healthcare Regulations
Team Lead/ Operations Supervisor/SME
Continuum Global Solutions/CVS Specialty Pharmacy
09.2021 - 12.2024
- Monitored performance to identify areas for improvement and support team development initiatives Management
- Team Oversight
- Project Management and Coordination
- Personnel Management
- Training and Recruitment
- Scheduling and Planning
- Client Relations
- Coordinated leave of absence requests to ensure compliance with company policies and maintain workforce stability
- Regulated key performance indicators to track team performance and align operations with organizational goals
- Training and Recruitment
- Specialty Medications Coordination
- Data Entry
- Payroll Administration
- Quality Assurance
- Training and Recruitment
Team Lead/Customer Service Representative
Teleperformance USA/Highmark Inc.
01.2019 - 04.2021
- Inbound and Outbound Customer Service
- Provider and Member services
- Processed claims and appeals to ensure timely resolution for providers and members
- Facilitated prior authorization processing to expedite access to necessary medical services
- Provided benefit quotes to clients to facilitate informed decision-making regarding healthcare options
- Cross-Department Collaboration
- Medical Billing/Coding.
Education
Medical Billing And Coding
Southern Career Institute
Austin, TX06-2026
Skills
- Retention Strategies
- Operational leadership
- Employee Engagement
- Customer Service
- Retention strategies
- Medical terminology
- Medical Billing
- EMR utilization
- Microsoft Office Suite
- Remote Work
- Avaya
Certification
- Career Readiness Certification
- OSHA Certification
- Accounting 1 Certification
- ESB Certification
Timeline
Retention Supervisor
Connect America
05.2026 - Current
Team Leader - Benefit Verification
CareMetx
11.2025 - 03.2026
Patient Account Specialist
Addison Group inc./Go Health Urgent Care
02.2025 - 05.2025
Team Lead/ Operations Supervisor/SME
Continuum Global Solutions/CVS Specialty Pharmacy
09.2021 - 12.2024
Team Lead/Customer Service Representative
Teleperformance USA/Highmark Inc.
01.2019 - 04.2021
Medical Billing And Coding
Southern Career Institute